All replies

• 

  Re: Australian trying to add new pre-paid plan to existing phone

  gramps28 May 14, 2018 4:04 AM (in response to grahamclarke)

  • Member Since: Jul 15, 2011

  Is there funds in your prepaid account?

   

  The sim does expire once the funds run out of money and you will need

  a new sim card unless you changed your prepaid plan to a $3 pay as you go plan

  with enough funds in the account to keep it active.

   

  So unfortunately you're going to have to buy a new sim once you get here or check into a Canadian

  prepaid service.

  2 of 2 people found this helpful
  • 

    Re: Australian trying to add new pre-paid plan to existing phone

    tmo_lauren May 16, 2018 4:21 PM (in response to gramps28)

    • Member Since: Jul 14, 2011

    Hey there!

     

    Just wanted to check in on the questions Gramps had.

     

    -Lauren
• 

  Re: Australian trying to add new pre-paid plan to existing phone

  tmo_mike_c May 18, 2018 9:37 AM (in response to grahamclarke)

  • Member Since: Jun 25, 2012

  Hi there.

   

  Gramps brought up some great points. Can you let us know if you have any funds still on the account you set up? Thanks!
  • 

    Re: Australian trying to add new pre-paid plan to existing phone

    grahamclarke May 18, 2018 2:59 PM (in response to tmo_mike_c)

    • Member Since: May 13, 2018

    Hi

     

    i seem to be unable to access/create an account to check the pre-paid balance,  it given that I bought and activated the SIM in Florida in Feb 2017 and only used it for a couple of weeks it may have zero balance.

     

    i would like to continue to use T-mobile and the same number that I had.

     

    the SIM's PUK is ******** and the number was ***-***-****

     

    Can I reactivity the SIM?

     

    if not, can I purchase a SIM from Australia and activate it prior to arrival in Canada?

     

    cheers

     

    Graham

     

    ***edited info MC***
    • 

      Re: Australian trying to add new pre-paid plan to existing phone

      tmo_mike_c May 18, 2018 3:18 PM (in response to grahamclarke)

      • Member Since: Jun 25, 2012

      Oh I see. That SMS is designed to come to your T-Mobile number. Because of how long it's been since the account was active, you'll need to set up a new account with a new SIM when you're stateside again. Or, like Gramps mentioned, you'd wanna get a prepaid SIM in Canada when you get there.
• 

  Re: Australian trying to add new pre-paid plan to existing phone

  grahamclarke May 18, 2018 2:50 PM (in response to grahamclarke)

  • Member Since: May 13, 2018

  I have a login and password for a T-Mobile account, but when I try to verify my account with my T-Mobile phone no I cannot proceed because i am unable to receive the validation SMS (primarily because I am in Australia and the SIM cannot be connected to the T-Mobile network).

   

  is there a way around this? Can the verification code be sent to me via email, or sent via SMS to my Australian mobile no?
• 

  Re: Australian trying to add new pre-paid plan to existing phone

  grahamclarke May 20, 2018 3:56 AM (in response to grahamclarke)

  • Member Since: May 13, 2018

  Can I purchase a SIM and have it sent to me in Australia? I would then activate it when I land in Vancouver
  • 

    Re: Australian trying to add new pre-paid plan to existing phone

    magenta4970204 May 20, 2018 5:40 AM (in response to grahamclarke)

    • Member Since: May 20, 2018

    I am also an Australian and learnt the hard way. If you don’t use your account for 90 days you lose your number and unable to log in. I had to get another SIM card and number on my next trip. However now I change my plan to the $3.00 pay as you go so that I can keep my number. Then in the preceding month before I travel I change the plan to suit my needs.
    • 

      Re: Australian trying to add new pre-paid plan to existing phone

      tmo_lauren May 21, 2018 7:48 AM (in response to magenta4970204)

      • Member Since: Jul 14, 2011

      We do not ship SIM cards internationally, so you would need to pick up the SIM card from the US. Additionally, because the T&C do require your primary use location to be the US, if the device is activated and immediately used outside of the US, it's subject to disconnection for terms and conditions violation.

       

      If the account you had used in Florida was still active, this would likely be less of an issue, however, since you would need to be starting a brand new account that's use would be exclusively Canadian, you would likely have the service terminated. It is likely a better option to find a Canadian provider compatible with your device!

       

      -Lauren