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Hmm, that's really odd but we really wanna help you out with this. Do you have a lot of messages stored to your phone? Have you tried clearing old messages out to see if they come through more consistently? Also, have you noticed this happening with only specific numbers? If you're using a 3rd party messaging app, it's a good idea to uninstall it and use the stock messaging app to see if 3rd party app is the culprit.
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Hey there! Just wanted to check in on the question Mike asked above!
-Lauren
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We really wanna make sure this gets resolved for you. Can you let us know if you still need some help? Thanks.
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Yes I do. I am so frustrated. I called TMobile again before going on vacation out of the country and was given instruction to clear all messages and cache. I did that and I am still sporadically not getting messages. I am not using a third party, I also did the new update which he thought would work because the issue started after I did the update in January. I should not have to constantly delete all of my text messages, that's ridiculous especially since I did not have ANY issues until the update. This is not something I did wrong, the phone is 1 1/2 yrs old there is absolutely no way I should have to buy a new phone. I still owe approximately $170.00 and I cannot afford to buy a new phone. I am someone at Tmobile will know how to fix this problem. At this point I will just have everyone message me through messenger and when my payments are done I will move to another carrier.
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Oh no!
We certainly don't want you to leave the company. I do appreciate you coming back and keeping us updated. You're right about your messages. You shouldn't have to delete all of them, but it's recommended you be mindful of the phones memory. Clearing some of them out and managing the phones memory is a good way to make sure the phone can continue to get those messages. Have you noticed this happening on with a specific number or just a few of your contacts?
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Unfortunately is not with a specific person/number. It's randomly everyone, even my daughter who is on my plan. The odd thing is that I did not have any issues until the update in January.
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Thanks for that info. Can you try using the phone in Safe mode for a little while to see if messages come in more seamlessly? I totally agree this is super odd it happened when it did. We don't have any reports of this going on with other G5 users.
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We're having the exact same issue with 3 (YES 3) phones all on the same T-mobile plan. 2 are androids, 1 is a iphone. They will each intermittently not get messages in a chain. Sometimes is SMS sometimes it's MMS. Has this been resolved? What was the solution? Thanks!
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I am having the same issue as well with 2 phones- both are LG G5. I too would love to know if the issue has been resolved for the original poster. If so, how can it be fixed?
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I have same problem. My wife's G5 sporadically does seem to not receive texts. Eventually they come through. A reboot also forces them to come through. Has this issue been resolved?
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Have you tried clearing the cache and data from the Messaging app? This will not delete your messages, but you can go to Settings>Apps>((Choose the messaging app that you use from the list here))>Storage>Clear Data. Click OK to the ominous message then reboot. I had a similar issue with my G5 when I had it and this cleared it up.
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Thx, will try it. Although I've seen many posts about people trying it and not making any difference. Also, she does not receive that many messages so her phone has TONS of free space like 30GB free.
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