All replies

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  Re: Group Messaging

  tmo_mike_c Mar 26, 2018 11:45 AM (in response to chubbywolf)

  • Member Since: Jun 25, 2012

  Really good question. Since group message send like picture messages, you'll want to make sure you have access to data and the correct APN settings. I would start by taking a look at the APN settings and make sure they're set up correctly. Give the phone a restart then give it another shot to see if it helps.
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  Re: Group Messaging

  tmo_marissa Mar 28, 2018 11:07 AM (in response to chubbywolf)

  • Member Since: Sep 7, 2016

  Hey there! Just wanted to check in and see if you'd had a chance to look at those APN settings and check your data connection. How are things going with your group messages?
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  Re: Group Messaging

  tmo_amanda Mar 30, 2018 10:32 AM (in response to chubbywolf)

  • Member Since: Oct 4, 2012

  Hi, chubbywolf!

   

  I see you're new to our Support Community; welcome! Just swinging by to see if you've looked over your APN settings yet to verify everything is set-up properly. Also, are you following these steps to send a group message? If not, please give that a shot and let us know how it goes.
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    Re: Group Messaging

    g_fetti Oct 30, 2018 7:05 AM (in response to tmo_amanda)

    • Member Since: Oct 30, 2018

    I am also having trouble with this. I just reset my APN settings and restarted my phone and nothing. I can access the internet np and I can even receive messages from the group I can just not send them. Anyone can help me please just switched back to y'all yesterday.
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      Re: Group Messaging

      vandeberg555 Nov 4, 2018 7:57 AM (in response to g_fetti)

      • Member Since: Nov 4, 2018

      I’ve been having the same issue. Initially, I wasn’t even receiving group messages, then I discovered something about the APN settings maybe being wrong. I found a post about how those should be configured and changed it accordingly and now I’m able to receive group messages, but still not able to respond to them.