All replies
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
dragon1562 Mar 5, 2018 8:28 PM (in response to magenta4309400)- Member Since: Jan 1, 2016
Its possible that the device didn't have service during the time of the call and when getting reconnected the call just never shown up. It happens sometimes with my farther on AT&T. That would be my guess. I would try giving your device a quick reboot and seeing if the problem persist. Also if you installed any new apps recently consider uninstalling them as they may be doing wonky things in the background that could be causing this.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
magenta4309400 Mar 7, 2018 8:44 PM (in response to dragon1562)- Member Since: Mar 5, 2018
I thought that might be it but it happened quite suddenly. And I have always had great signal where I live.
Another piece of information I want to add is that the S4 has had this error where it says Sim card not detected and forces me to restart my phone. Could the SIM problem be the reason? This happens abruptly but doesn't coincide with the missed calls. Even when I don't get the SIM restart error, that's when I missed all of my calls.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
dragon1562 Mar 8, 2018 3:38 PM (in response to magenta4309400)- Member Since: Jan 1, 2016
Maybe the device itself is going bad? It is a very old phone after all with dated software.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Mar 10, 2018 11:01 AM (in response to magenta4309400)- Member Since: Nov 19, 2011
If you are getting SIM card not detected, it could very well be a bad SIM card causing this but it could also be the phone as dragon1562 pointed out as the sim holder could be loose. Best way to check this is to try your SIM in another phone to see if this persists.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_mike_c Mar 12, 2018 1:32 PM (in response to magenta4309400)- Member Since: Jun 25, 2012
You've got some really good suggestions here. Have you given them a shot to see if you could get this resolved? Please let us know.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_mike_c Mar 14, 2018 9:06 AM (in response to magenta4309400)- Member Since: Jun 25, 2012
Hi there!
Just want to check in to see if this was resolved Please come back and keep us updated.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
erosen03 Mar 28, 2018 4:38 PM (in response to magenta4309400)- Member Since: Mar 28, 2018
Having the same issue on my Galaxy S7. Been working fine on T-mobile for a couple of years. Then started missing calls about a week or two ago. Same behavior as magenta4309400 describes: no missed calls shown on device, and sometimes i get calls but mostly not; sometimes get calls from my wife (who is on the same plan as I am) but many times no calls.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
mrt905 Mar 28, 2018 11:49 PM (in response to erosen03)- Member Since: Mar 28, 2018
Have you turned off VoLTE on your phone and see if you're still missing those calls when on GSM/UMTS?
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
erosen03 Mar 29, 2018 2:40 AM (in response to mrt905)- Member Since: Mar 28, 2018
My phone doesn't appear to support VoLTE for T-Mobile. It's an unlocked phone, not a T-Mobile branded device. That said, the phone's been working for a couple of years on my T-Mobile account. This is a recent issue, started about a week or two ago.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
nvonjacobi Apr 3, 2018 1:55 PM (in response to magenta4309400)- Member Since: Apr 3, 2018
I’m having the same issues. Just started recently where someone will call me either within my family plan or outside and according to caller goes to voice mail after two rings. However I do not hear the phone ring with the phone right next to me. Does not register in my phone log or as a missed call.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Apr 4, 2018 8:26 AM (in response to nvonjacobi)- Member Since: Nov 19, 2011
Hey erosen03 and nvonjacobi
If this is not 100% off all incoming calls, we are going to want to a closer look at what is happening with these specific calls on the network. Please contact us when you have a moment with some examples of these failures so our techs can escalate this up to our engineering teams.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
niraj2k Apr 11, 2018 12:13 PM (in response to magenta4309400)- Member Since: Aug 6, 2017
Hello All,
I have the same issue. Several people have reported that when they try to call me, the call gets cut after about two rings. They are under the impression that I hung up on them, while I have not actually received the call. I don't even see a missed call on my device and even the T-Mobile usage history in the website doesn't show the call. I'm using an unlocked Galaxy S7 Edge.
I'm not sure what the issue is, but in the last two weeks there were at least 5 such cases. Unless this is fixed soon, I may have to switch providers.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Apr 11, 2018 3:04 PM (in response to niraj2k)- Member Since: Nov 19, 2011
We definitely do not want to lose your business niraj2k. These calls are going to be something we will need to look at on the network level so please contact us when you have a moment so our tech teams can gather the necessary information.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
magenta5294737 Jun 21, 2018 2:47 PM (in response to tmo_chris)- Member Since: Jun 21, 2018
I have a samsung S7 and see the same issues as mentioned by magenta4309400 above. Is there a solution to the problem?
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
v15ha1 Aug 5, 2018 10:28 AM (in response to magenta4309400)- Member Since: Aug 5, 2018
I am having the same issues. Several of the incoming calls go straight to voicemail. Does not show up at all in my call logs. After sometime a voicemail notification shows up. But no idea which number the call came from. I tried resetting the network setting as suggested by the tmobile HD. Still not resolved. Missing a lot of calls bow and it's getting worse by the day.
And the call to the HD is always a 20 mins wait minimum.. don't know what to do now.
Galaxy S7 unlocked.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Aug 7, 2018 8:22 AM (in response to v15ha1)- Member Since: Nov 19, 2011
Hey v15ha1
How many bars of signal does your phone show that you have when you notice that these calls are not coming in?
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
erosen03 Aug 7, 2018 8:35 AM (in response to tmo_chris)- Member Since: Mar 28, 2018
I haven't seen any correlation between signal strength and missed calls. I work from my home office, so the signal is usually at 1/4 of full strength all day long. The only correlation I've seen is that calls are missed when I'm connected to WiFi and come in properly when I'm on the cell network. What I need is a reliable way to COMPLETELY disable wifi calling even while connected to my wifi.
Thanks.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
v15ha1 Aug 7, 2018 9:08 AM (in response to tmo_chris)- Member Since: Aug 5, 2018
Both at my home and work, where signal strength is always ok; around 3 bars..
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Aug 8, 2018 7:32 AM (in response to v15ha1)- Member Since: Nov 19, 2011
We are going to want to gather some specific examples from you so our engineers can dig deeper into this. Please contact us when you have a moment.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
v15ha1 Aug 21, 2018 9:54 PM (in response to magenta4309400)- Member Since: Aug 5, 2018
Still having this issue and very frustrating.
tried contacting tmbile support couple of times.
The troubleshooting did not help.
tried resetting the network settings.
disabling wifi calling was the other suggestion.. my phone doesnt have a wifi calling setting.
not sure what to do next.
my friends are reaching me thru whatsapp voice now.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Aug 22, 2018 7:27 AM (in response to v15ha1)- Member Since: Nov 19, 2011
Sorry to hear you are still having troubles with this When you spoke with our tech folks over the phone, do you recall if a service ticket was opened up for you?
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
v15ha1 Aug 22, 2018 7:32 AM (in response to tmo_chris)- Member Since: Aug 5, 2018
Don't think so.
They asked me to see if the troubleshooting helped over time...
But looks like it didn't.
Is it possible to bring in my phone to a service centre?
I am in San Antonio.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Aug 22, 2018 7:41 AM (in response to v15ha1)- Member Since: Nov 19, 2011
I don't think that taking the phone into a T-Mobile store will help with this. Since the troubleshooting did not completely relieve the issue, I would suggest that you contact us again and let the over the phone rep you speak with know. They will be able to see the notes on the account and proceed to the next step which would typically be an engineering service ticket.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
magentateal Oct 12, 2018 8:01 PM (in response to tmo_chris)- Member Since: Oct 12, 2018
I've been having the same issue with missing calls and no notifications about them.
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
tmo_chris Oct 15, 2018 7:08 AM (in response to magentateal)- Member Since: Nov 19, 2011
magentateal - Does this seem to happen more frequently when you are in a specific area?
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Re: Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
ywsing Aug 23, 2018 1:52 PM (in response to magenta4309400)- Member Since: Aug 23, 2018
I have same problem. Good singal (4 bar).
The phone didn't ring for some caller ( not show missed call as well)