LineLink Issue

chris13
chris13 Feb 15, 2018 1:13 PM
  • Member Since: Jul 20, 2011

    I use LineLink as a second/office line and have run into two, what I consider, major issues:

     

    1.  LineLink will not stay connected to certain conference call lines.  I use an 800 conference call line service for my job and I'm able to call into the line for calls, but after a certain period of time, the line beeps like 3 times or so and then drops the call.  I can re-dial back into the line, but it ultimately does the same thing.

     

    2.  When leaving a voicemail for certain clients/prospects, the call will beep like mentioned above and then drop the call.  This just happened today when I called a prospect and was ready to leave them a VM.  The assistant transferred me to the person's VM and it started the VM message and within a couple seconds I got 3 or so beeps and then disconnected.

     

    I've reset the device, the router, and re-started my computer, with no luck.  Any resolution or though to this as it's basically an unworkable solution for me as an office line and I'll probably have to port-out if this keeps happening.  I never had any of these issues with the old TMO@Home service and LL is supposed to be a "superior" service. 

    • 1757 Views
    • 5 Replies
    • Latest reply on Feb 22, 2018 2:34 PM by chris13

      All replies

      • tmo_amanda

        Re: LineLink Issue

        tmo_amanda Feb 10, 2018 6:19 PM (in response to chris13)
        • Member Since: Oct 4, 2012

        Hi, chris13!

         

        Thanks for swinging by to see if we can get to the bottom of your LineLink issues. The first one is one that I consider to be common. We have a pretty huge thread with others that have been having issues here: LineLink drops calls with 3 beeps . The latest on that issue is an update was supposed to be rolled out to resolve the issue (I'm still working with teams on this). The three beeps is normal but it dropping the call afterwards is not.

         

        I'm sorry there isn't a solid solution just yet but this is an issue that our Engineers are aware of and are still working on.

        • tmo_amanda

          Re: LineLink Issue

          tmo_amanda Feb 13, 2018 9:33 AM (in response to chris13)
          • Member Since: Oct 4, 2012

          Hey, chris13!

           

          Thanks for the reply. It's odd that thread didn't pop-up in search results but thank you for the feedback you left on the other thread. I'll be replying back over on that thread shortly.

          • dragon1562

            Re: LineLink Issue

            dragon1562 Feb 22, 2018 1:15 PM (in response to chris13)
            • Member Since: Jan 1, 2016

            Hey just asking if you still needed help so it gets bumped up and seen.

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