Unlock

weslleyrcs
weslleyrcs Feb 2, 2018 2:22 PM
  • Member Since: Feb 2, 2018

    I bought an iphone 7 here in Brazil with my friend it was working normally so I decided to reset it from the factory.
    When I put my chip it gives the following unpopular chip message.
    I need to know the step by step so I unlock him his imei number is xxxxxxxxxxxxxxxxx.

    I await an answer.

    email: xxxxx

     

    Message was edited by: tmo_amanda to remove personal information

    • 1209 Views
    • 3 Replies
    • Latest reply on Feb 5, 2018 10:34 AM by dragon1562

      All replies

      • gramps28

        Re: Unlock

        gramps28 Feb 2, 2018 7:07 PM (in response to weslleyrcs)
        • Member Since: Jul 15, 2011

        It sounds like your phone was never unlocked but was jail broke and when you did

        the reset it caused it to sim lock.

        1 of 1 people found this helpful
        • tmo_mike_c

          Re: Unlock

          tmo_mike_c Feb 4, 2018 4:07 PM (in response to weslleyrcs)
          • Member Since: Jun 25, 2012

          That's a bummer your phone's locked weslleyrcs  but I agree with what gramps28 mentioned. Did you actually go through the unlock process or were told by the person that sold it to you that it was unlocked?

          • dragon1562

            Re: Unlock

            dragon1562 Feb 5, 2018 10:34 AM (in response to weslleyrcs)
            • Member Since: Jan 1, 2016

            To get a unlock to happen you need to meet the unlock requirements. A T-mobile agent will be able to help you with all that should you meet the requirements which I will link below.

            Unlock your mobile wireless device

             

            To work with the T-force team you can do it through social media like Facebook and Twitter. You can also opt to call and speak with a rep.