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  Re: Forgot icloud password and email

  tmo_mike_c Jan 24, 2018 3:47 PM (in response to vhoangvu)

  • Member Since: Jun 25, 2012

  This is pretty rough, but the good news is that you shouldn't need the receipt to recover the iCloud account info. You'll wanna visit iCloud - Sign in  and go through the Forgot Apple ID or password link. It asks for the first and last name as well as the email address that was set up initially. Does your mom know the email address she set up when she first registered?
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    Re: Forgot icloud password and email

    vhoangvu Jan 24, 2018 8:20 PM (in response to tmo_mike_c)

    • Member Since: Jan 22, 2018

    No, she doesn't know. We have already tried this way with several email addresses.
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      Re: Forgot icloud password and email

      tmo_amanda Jan 26, 2018 12:16 PM (in response to vhoangvu)

      • Member Since: Oct 4, 2012

      Hey, vhoangvu!

       

      I see that you have another thread regarding the same thing here: Forgot icloud password and email, how to get back ? with which has a correct answer in how you should go about retrieving the iCloud login info. If you have additional questions, please reply to your other thread. I'm going to go ahead and lock this thread to keep things nice and tidy in our Support Community.