All replies
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Dec 20, 2017 11:17 AM (in response to barcodeable)- Member Since: Sep 18, 2016
(continuation) Although the Alcatel A30 Tablet is in stock, my device order remains on back order .
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Re: Simple Question Customer Service Reps fail to answer Unanimously
tmo_amanda Dec 22, 2017 5:41 PM (in response to barcodeable)- Member Since: Oct 4, 2012
Hey, barcodeable!
Long time no chat! That's a bummer to hear about your tablet order status. I wish I had the ability to look up inventory status and provide more insight of what's going on. As to why they're both providing different status', I don't know why that's happening. Without having account access, I can't be sure when the Alcatel A30 will be in stock.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Dec 22, 2017 8:11 PM (in response to tmo_amanda)- Member Since: Sep 18, 2016
Alcatel A30 TABLET 8-inch | Price, Specs & More | T-Mobile
I click on that link (from t-Mobile) webpage and it says it's in-stock.
I have taken an educated guess that my order is on backorder because I am attempting to purchase the "This One on us" Alcatel Tablet.... My order has been backdated to accommodate other customers that are purchasing this particular tablet outright during this holiday season. When I call customer service, im told my order is processing and will stay that way till they get more Alcatel A30's in stock. But when I call up customer service as if Im paying for the tablet in full im told its in stock and ready to ship...lol
Im sure the moment this Alcatel A30 Promo deal ends, I will get an email from T-Mobile telling me there was a problem with my order and they are sorry. And due to the deadline of this promo it is no longer available.
And i dislike when a customer service representative cannot help me with my current problem but is very eager to assist me with other issues I may have...lol .... then I get thrown a survey questionnaire....lol.
I really wish you were able to see what was going on and were able to give me a direct response because nobody else has.
And if it is out of stock, why does the website display that it's in stock?
tmo_amanda Have a Merry Christmas
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Re: Simple Question Customer Service Reps fail to answer Unanimously
gramps28 Dec 22, 2017 8:17 PM (in response to barcodeable)- Member Since: Jul 15, 2011
1 of 1 people found this helpfulI don't know if Tmobile still does this but they use to have different stock for new and existing
customers.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Dec 23, 2017 2:35 AM (in response to gramps28)- Member Since: Sep 18, 2016
THANK you for your post...your answer sounds very plausible, not sure why nobody at T-Mobile informed me of this, if this indeed is their standard practice when it relates to inventory. I always feel like they are keeping some sort of secret from me...lol
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Re: Simple Question Customer Service Reps fail to answer Unanimously
tmo_amanda Dec 23, 2017 4:48 PM (in response to barcodeable)- Member Since: Oct 4, 2012
barcodeable , I'm pretty sure gramps28 hit the nail on the head. While I'm not 100% sure this is the case, I do know we do the same for pre-ordered/newly launched devices.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Dec 30, 2017 12:50 PM (in response to barcodeable)- Member Since: Sep 18, 2016
The Alcatel A30 i ordered on the "This one's on us" promo has been shipped (finally). I am expected to receive it Wednesda. I checked and noticed it's nolonger being offered as a free tablet on the T-Mobile website. So basically T-Mobile waited till the promotion had ended before they shipped the devices.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
nelfar212 Jan 1, 2018 1:50 AM (in response to barcodeable)- Member Since: Oct 21, 2017
barcodeable, I thought of getting one, just because it was free. I decided not too because I went back and forth with the CSR's over the SIM charge.
I have so many extra sims, I didn't want to pay for another one. Do you know if they charged you for a sim card. tmo_Amanda question, I have 8 lines of service, why am I prevented from browsing Tablet/wearable's online? At some point I may want to upgrade my Samsung Tab S 10.1 and my Samsung gear S.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Jan 1, 2018 6:11 AM (in response to nelfar212)- Member Since: Sep 18, 2016
I have 5 voice lines and 5 Mobile Internet Lines... I noticed I am capable of upgrading all of my voicelines if i wanted to, but as for my mobile internet lines --> there is a notation to contact customer care to upgrade. Not sure why that is the case, because November 2016 I upgraded 2 of my mobile internet lines online with no help from a rep. But after the T-Mobile One was unleashed then there was change, and now for sone reason I need help to upgrade. I think, this is a way for them to advertise the "T-Mobile One Plan" to you and "help you" save money on your bill.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
nelfar212 Jan 1, 2018 11:54 PM (in response to barcodeable)- Member Since: Oct 21, 2017
Lol thanks, Barcodeable, yea there is no way I'm coming off my current plan. I'm in the same boat I can upgrade or shall I say, make changes to my plan features online same way you did. I can't look an pricing options for tablets/wearable's, I may wait for the next round of smart watch promos, I like the look of the gear S compared to S2/S3, not having LTE on my watch makes having my wearable line useless and I do have a bone to pick with TMO about that granted it only cost me $60 a year for the line but I can't use it due to TMO no longer supporting the BAND's it TX/RX on. I do think TMO should offer us discounted upgrades due the device not working on network because the signal bands have been repurposed. .
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Re: Simple Question Customer Service Reps fail to answer Unanimously
tmo_amanda Jan 2, 2018 5:51 PM (in response to nelfar212)- Member Since: Oct 4, 2012
barcodeable, I'm happy to hear that it's finally on its way. I find it interesting that it shipped almost immediately after the promo was over.
nelfar212, that's a good question. Believe it or not, I have the same issue. I don't believe it's due to your account status or anything like that. If I had to take a guess, it's probably just My T-Mobile acting up. I recommend having T-Force or CARE file a ticket with our Engineers on your behalf to have them see why you can't "shop" for tablets while logged in.
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Re: Simple Question Customer Service Reps fail to answer Unanimously
barcodeable Jan 1, 2018 5:53 AM (in response to barcodeable)- Member Since: Sep 18, 2016
Technically I was charged for the simcard when I visited the T-Mobile store. But, the day prior to that, I called the customer service line to order the free tablet and was encouraged to go Instore to avoid shipping charges. I explained they will upcharge me for a simcard, so the representative added a $20 credit to cover the upcharge the store will impose on me. (The next day) @ the store I was charged the $20 upcharge and due to them being out of stock of the tablet they added $7.99 credit to my account and ordered one to be shipped to my house .
So actually I only payed $7.23 in taxes for the tablet . NO SHIPPING & NO UPCHARGE