All replies
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Re: Error 101 on my Alcatel one touch Fierce XL
tmo_chris Mar 11, 2017 11:20 AM (in response to nisha_lopez1)- Member Since: Nov 19, 2011
1 of 1 people found this helpfulOh noooo! Your poor phone! I don't think visiting a specific website would do this to your phone. This sounds more like a software issue where the phone keeps thinking you are rebooting it. What kind of resets were you trying on your phone? Were these just soft resets or did you do a full master reset on the phone?
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Re: Error 101 on my Alcatel one touch Fierce XL
tmo_amanda Mar 17, 2017 1:20 PM (in response to nisha_lopez1)- Member Since: Oct 4, 2012
Happy St. Patrick's Day, nisha_lopez1!
As Chris mentioned above, this does sound more like a software issue. We'd still like to get to the bottom of this for you. When you get a moment please let us know what type of resets you were doing.
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Re: Error 101 on my Alcatel one touch Fierce XL
magenta2362259 Aug 6, 2017 8:36 PM (in response to nisha_lopez1)- Member Since: Aug 6, 2017
Mine just started doing this too while I was checking email. What was the resolution?
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Re: Error 101 on my Alcatel one touch Fierce XL
magenta3646895 Dec 26, 2017 10:47 PM (in response to nisha_lopez1)- Member Since: Dec 26, 2017
Mine starting doing that as well. Did you ever get the problem fixed?
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Re: Error 101 on my Alcatel one touch Fierce XL
tmo_chris Dec 28, 2017 8:15 AM (in response to magenta3646895)- Member Since: Nov 19, 2011
Hey magenta2362259 and magenta3646895
If you are still having issues with the phone rebooting itself and showing the error 101, can you please try the below reset on your phone? This will not erase any of your personal information from the phone.
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Re: Error 101 on my Alcatel one touch Fierce XL
magenta3646895 Dec 28, 2017 2:07 PM (in response to tmo_chris)- Member Since: Dec 26, 2017
My phone is still on a constant reboot and showing Eror 101. I have tried the reset you suggested and it didn't help. but Thank you for trying to help me fix the problem I'm having with my phone.
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Re: Error 101 on my Alcatel one touch Fierce XL
tmo_chris Dec 28, 2017 2:16 PM (in response to magenta3646895)- Member Since: Nov 19, 2011
Sorry that reset didn't help you! I think we might actually need to do a full master reset at this point. You can follow the steps here to back up and reset your phone to the factory defaults. Device resets: Alcatel ONETOUCH Fierce XL (Android)