I am so sorry for the confusion! This promotion was for the iPhone 7, 7 Plus, 8, and 8 Plus and the maximum rebate amount for this promotion was up to $700. The iPhone 7 256 GB costs $600 and the iPhone 7 Plus 265 GB costs $769.99. The iPhone 8 256 GB costs $849.99 and iPhone 8 Plus 256 GB costs $949.99. With the maximum rebate being $700, there are variants of the iPhone (Plus/Regular, 64GB/256 GB) that would be 100% covered with the rebate but due to the cost of the 8 Plus 256 GB version, the extra $249.99 would not be covered.
That's not my problem and it should have communicated at the time of purchase. Moreover, sorry will not cover me anything back.
Anyway, thanks for the prompt reply.
I just checked my status for my BOGO on our galaxy 8 phones and it is saying 0.00 for my offer... why is this? I was promised a 699.00 mastercard to pay it off.
magenta3189535 - That is super strange! We will need to take a closer look at your submission to see what specifically is going on. Please contact our rebate care team at 1-877-311-8853 so we can dig into this a bit more.
magenta2686818 - Oh my goodness! I am so sorry that your phone was stolen! This is something that rarely ever happens but we do have a process for this. If you have a Facebook or Twitter account, you can use the links in my signature to send a message to our T-Force team who will be able to do a full investigation on what happened here and go over the next steps.
Hello everyone here.
I bought iphone 8 plus from T-mobile, promotion buy one get one free. but sent two device with different day. 1st device i already got, but second one was stolen from somewhere. T-mobile sent with tracking number and i went to UPS store pickup there is no phone inside box. I called T-mobile block device same day ( 11-27-2017 ) and they told me wait for couple day for handset research. Now they said device used from my data on day ( 11-30-2017 ). Impossible i never call unblock device. This first time been with T-mobile more than 10 years!!!
Hi All ,
I purchased 4 Apple i phone 8 plus from Costco
on 20-Nov-2017. I have paid the complete amount for all 4 I phone
I purchased them under the Q4COSTCOMAGENTA APPLE BOGO OFFER .
After 8 weeks i am supposed to receive 2 cash cards worth 650$ each.
I applied for the promotion on T-mobile website on 22-Nov-2017 using
the T-mobile customer cares help. But my promotion was declined on
9th January 2018 saying must purchase qualifying device. It took
around 8 weeks to decline.
I did purchase a qualifying device. When i contacted costco , they
said it is valid.
I called the T-mobile customer enter. They say to contact Costco.
I am just going up and down.
if this promotion is not valid. Please inform me immediately , so that
I would like to cancel all my 10 lines in my T-mobile account and
return all the devices i purchased . I can switch to a different Vendor.
It sounds like you purchased the devices during the promotional period and submitted the rebate during the eligibility window. The iPhone 8 devices are definitely qualifying devices so you should not have been declined. We are not able to see the status of your rebate here on a community forum but if you have not already, please contact our rebate care team directly at 1-877-311-8853
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Thanks for the reply. I have contacted them and they have asked me to submit my proof of purchase. I have done the same now.
Even the representative does not know , how long does it take to process.
The only thing i am worried about is , if they deny again after 8 weeks . I will not be able to return the product to costco as i have crossed 90 days.
I will be waiting till 87 days from my date of purchase. if it is not approved. I will cancel my devices and account from T-mobile.
Please let me know if that sounds correct.
Once you submit the info again, I would call again to ensure they have received it and have them give it a once over just to make sure they have all the information they need.
I called today to confirm if they have received all required documents and i am being informed that i have not purchased a valid device. I should have purchased only using 24 month rebate plan and i should not have done full payment.
This is totally annoying.
One representative says it is valid. Other says invalid.
Do we have a process to be followed?
I am so sorry for the confusion. Just let the rebate team person you speak with know that this was a Costco purchase as FRP was the requirement for devices purchased at Costco. The 24 month EIP was only for devices purchased through T-Mobile. The promo code for Costco purchases is Q4COSTMAGSAPL17.
I have submitted the Promotion again , they have asked me to wait for 8 weeks .
Not sure what will happen after 8 weeks.
T-mobile has policy to reject Promo if we apply after 30 days from Date of Purchase of Device . I think they will use that statement to Reject after 8 Weeks.
Did you get a chance to speak with our rebate team before re-submitting your promotion this last time? If they told you to resubmit, there should be no issue.