Help! My phine rings, however; I cannot hear the caller and the caller cannot hear me. When i make a call, it processes the call but this message comes up " PRESS THE LOCK TO USE IN CALL FUNCTIONS" I cannot hear anything and no one can hear me.
I did a master reset and lost all my info, I need my phone. Please help....
That's horrible you are practically without a phone right now! Let me ask a few questions to help out:
1. How many bars of signal are you showing right now?
2. If someone calls you and it connects are you able to use speakerphone to hear them?
3. Do you have another device you can try your sim card into?
We will help you get to a resolution as soon as possible!
thanx the funny thing is, it happened this morning. I was listening to my music and i unplugged the headset and it has been giving me troubke since... Neverthe less, I tried EVERYTHING!!! Lol.. i called customer service and tech support ( a dumb girl) told me I downloaded something bad and messed up the phone. Mind u, i do not download anything!!! lol
Long story short, i just blew into the headphone jack a few moments ago --- and what do u know -- my phone is back to normal ...lmao... to funny!! I dont know, maybe it had something to do with the headset or it was dusty ...lol..
But oim happy now thnx
I am so glad to hear that you are back in business! From what you told me it could be with the headset jack, what you can do is keep an eye at the top of the screen if you have a headset icon with no headset in that will absolutley cause audio issues.
Thanx, just so glad to have my ohine back !!
Strange...I am having the same issue that you experienced. I also did a master reset of my phone, but am experiencing the same issue. I was using my hands -free connecting into the headset jack, but now that is the only way I can hear anything. I tried what you did...blowing into the jack, but so far no good. Has other people experienced this issue? Thanks!
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