Dark camera

butlerlt
butlerlt Nov 27, 2017 8:21 PM
  • Member Since: Sep 27, 2016

    I have a samsung galaxy on5. I have noticed that my regular camera and snapchat camera are not very good. Unless I am outside in daylight, the camera barely shows anything, like I am in a pitch dark room. But on Houseparty, my camera is just fine. How do I fix this? Thanks

    • 585 Views
    • 7 Replies
    • Latest reply on Nov 6, 2017 11:42 AM by tmo_marissa

      All replies

      • tmo_amanda

        Re: Dark camera

        tmo_amanda Oct 28, 2017 5:58 PM (in response to butlerlt)
        • Member Since: Oct 4, 2012

        That doesn't sound right, butlerlt! There are two different reasons this may be happening. It may be the phone or an app on the phone could be affecting the camera. When did this start? Can you try booting your phone up in Safe Mode? Here are the steps to do so: Safe mode: Samsung Galaxy On5 .

         

        Please let me know how it goes!

        1 of 1 people found this helpful
        • tmo_mike_c

          Re: Dark camera

          tmo_mike_c Oct 30, 2017 1:08 PM (in response to butlerlt)
          • Member Since: Jun 25, 2012

          Hey there butlerlt !

           

          Is your camera working better? Please take a look at Amanda's post and give that a shot. Let us know the results after testing that out. Thanks!

          • tmo_marissa

            Re: Dark camera

            tmo_marissa Nov 1, 2017 9:58 AM (in response to butlerlt)
            • Member Since: Sep 7, 2016

            Howdy, butlerlt! Just wanted to check in here again and see how things are going with your camera. Any improvement in Safe Mode?

             

            - Marissa

            • butlerlt

              Re: Dark camera

              butlerlt Nov 1, 2017 3:38 PM (in response to butlerlt)
              • Member Since: Sep 27, 2016

              When I tried safe mode, the camera was better, but I was unable to access any of my apps, which kind of defeats the purpose of getting the camera brighter.

                • tmo_amanda

                  Re: Dark camera

                  tmo_amanda Nov 2, 2017 9:23 AM (in response to butlerlt)
                  • Member Since: Oct 4, 2012

                  That's good news that it worked while in Safe Mode, butlerlt! What this tells us is that the phone is not the issue, but instead an app is. Now that figured that out, here's the tricky part - you'll need to uninstall apps that utilize the camera to narrow down which app it is after rebooting it in normal mode vs safe mode.

                  1 of 1 people found this helpful
                  • tmo_chris

                    Re: Dark camera

                    tmo_chris Nov 4, 2017 9:17 AM (in response to butlerlt)
                    • Member Since: Nov 19, 2011

                    Hey there! Were you able to determine which app was casing the issues?

                  • tmo_marissa

                    Re: Dark camera

                    tmo_marissa Nov 6, 2017 11:42 AM (in response to butlerlt)
                    • Member Since: Sep 7, 2016

                    Hiya, butlerlt! We haven't heard back from you in a bit and just wanted to make sure you had a chance to read over Amanda's last reply. Were you able to use the process of elimination to determine which app wasn't playing nicely with your phone's camera? How are things going now?