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1 of 1 people found this helpful
That doesn't sound right, butlerlt! There are two different reasons this may be happening. It may be the phone or an app on the phone could be affecting the camera. When did this start? Can you try booting your phone up in Safe Mode? Here are the steps to do so: Safe mode: Samsung Galaxy On5 .
Please let me know how it goes!
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Re: Dark camera
tmo_mike_c Oct 30, 2017 1:08 PM (in response to butlerlt)- Member Since: Jun 25, 2012
Hey there butlerlt !
Is your camera working better? Please take a look at Amanda's post and give that a shot. Let us know the results after testing that out. Thanks!
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Howdy, butlerlt! Just wanted to check in here again and see how things are going with your camera. Any improvement in Safe Mode?
- Marissa
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When I tried safe mode, the camera was better, but I was unable to access any of my apps, which kind of defeats the purpose of getting the camera brighter.
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1 of 1 people found this helpful
That's good news that it worked while in Safe Mode, butlerlt! What this tells us is that the phone is not the issue, but instead an app is. Now that figured that out, here's the tricky part - you'll need to uninstall apps that utilize the camera to narrow down which app it is after rebooting it in normal mode vs safe mode.
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Hey there! Were you able to determine which app was casing the issues?
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Re: Dark camera
tmo_marissa Nov 6, 2017 11:42 AM (in response to butlerlt)- Member Since: Sep 7, 2016
Hiya, butlerlt! We haven't heard back from you in a bit and just wanted to make sure you had a chance to read over Amanda's last reply. Were you able to use the process of elimination to determine which app wasn't playing nicely with your phone's camera? How are things going now?