All replies
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Re: outage - no mobile data service in NE wisconsin for 2+ days
drnewcomb2 Nov 3, 2017 9:43 AM (in response to magenta3098213)- Member Since: Mar 9, 2014
Like around Green Bay? Funny, Downdetector.com doesn't show anything.
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Re: outage - no mobile data service in NE wisconsin for 2+ days
magenta3098213 Nov 3, 2017 9:45 AM (in response to drnewcomb2)- Member Since: Nov 3, 2017
haven't been up that far lately but it's down around the appleton - neenah area. can still make and receive calls and send texts but no data, not even basic 2g/3g services.
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Re: outage - no mobile data service in NE wisconsin for 2+ days
drnewcomb2 Nov 3, 2017 9:49 AM (in response to magenta3098213)- Member Since: Mar 9, 2014
1 of 1 people found this helpfulWell, the only outage shown in WI is out west of Waukesha. Not that Downdetector is authoritative. Maybe the folks from T-Force know something.
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Re: outage - no mobile data service in NE wisconsin for 2+ days
magenta3098213 Nov 3, 2017 9:52 AM (in response to drnewcomb2)- Member Since: Nov 3, 2017
yeah i don't know. i have called multiple times and also tried the internet chat option and they confirmed an outage but were not able to provide any information. it's bad enough being without service but not knowing what is wrong or when it might be fixed is maddening. how would i get in contact with "t-force"? are you in the area? if so is your service working?
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Re: outage - no mobile data service in NE wisconsin for 2+ days
tmo_marissa Nov 5, 2017 11:14 AM (in response to magenta3098213)- Member Since: Sep 7, 2016
Hey, magenta3098213! Sorry to have left you hanging here -- were you able to get in touch with the T-Force team? They're our social media support team on Twitter & Facebook, and you can reach them through DM or FB message by clicking one of the icons on my badge below. Are you still having trouble with your service, or is everything back up and running?
- Marissa
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Re: outage - no mobile data service in NE wisconsin for 2+ days
dragon1562 Nov 8, 2017 7:35 AM (in response to magenta3098213)- Member Since: Jan 1, 2016
Has service been restored for you. If it has not you can call in and they are sure to work with you. In the past when this kind of stuff happened I was given a bill credit which although not ideal is at least a good gesture.
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Re: outage - no mobile data service in NE wisconsin for 2+ days
tmo_chris Nov 7, 2017 11:07 AM (in response to magenta3098213)- Member Since: Nov 19, 2011
Just checking in here to see how things are going. Please let us know if you still need any help.