This is not funny. I got the internet access back and here's what the guy wrote on facebook messenger.
That's really good question. I took a look at the memos and see you worked with Angie earlier. She noticed you had a $10.00 ONE Plus data feature and you asked her to remove it as you never wanted this additional feature. She may have forgot to add the free data feature that comes with your rate plan.
I just added the free feature so you have data access. Sorry to hear this didn't work. Let's figure out why this is happening.
First off, welcome to T-Mobile and to our Support Community. While I'm glad to hear that your internet is back, this doesn't start off our relationship on the best of terms. I'm so sorry the internet feature was removed and the other one wasn't added back until you reached out to T-Force via Facebook. Thank you for making us aware of the situation.
Welcome let me start by saying I'm customer like you and I don't work for T-Mobile. I've been with tmo for 10 years. T-mobile has come along way. let me be the 1st to tell you T-Mobile mission statement is to provide us with excellent customer service, with that, do understand TMO has a tiered customer svc dept and each level reps have different authority to remedy issues, and escalation issues need higher approval. So if you ever have an issue that the call center reps can't fix(and it's not that they don't want to, they just don't have the authority in some cases) asked to be escalated up especially being a new customer. Also don't hesitate to call and ask questions about plans and upcoming promotions sometimes I'll call two or three times. to ensure I have the most accurate info. In my time with T-Mobile there has never been an issue they could not resolve. Just recently I had an issue with ordering the BOGO Note 8 which cause a mess, they fixed took a week and for my trouble I was compensated in the form of bill credits. So yes, I'm a very happy TMO customer, If you have questions don't hesitate to ask, The rep joked with me yesterday saying I should come work for them with all the knowledge I have of TMO's practices... For the amount of money I spend I make sure I'm informed.. Sprint and AT&T will never get another dime from me, Verizon wanted too much deposits from me $400 each line, X5 $2000 plus cost of the phones.