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Hi behere
Can you summarize the problem in a more crisp way? My understanding is that even if you disable a line in DIGITS app, you still get call? Is that right?
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Yes, exactly
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Yeah this is a problem I have seen before but cant remember if I reported this. Apparently server side does not think the line is switched off. tmo_chris can you report this please?
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Hey behere,
We can take a look at this. I am going to send you a private message so we can get some additional information from you.
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Don't judge me... lol
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Have you took close up?
its our EARTH, tmobile everywhere
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Thanks
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Hello tmo_chris
I am waiting for your message.
Thanks
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Oh wow, I sent it yesterday right after replying to you. That is weird that you have not got it yet. I will send it again. You can check your private messages here.
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@tmo_chris I'm also having this same problem. I had DIGITS installed on my company iPhone. I removed the DIGITS app, but any calls that go to my tmobile number are also still ringing my company iPhone. Help!!
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I even went to https://mydigits.t-mobile.com/consumer/#/lines and removed all the devices listed under my line. Yet my iPhone is still ringing when I get calls to my personal phone. How do I stop this? It's getting extremely annoying
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I have the exact same issue, I disabled digits and uninstalled it from my company Verizon iphone. However when any one calls my personal number
my work phone rings as well. very frustrating.
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I do have a ticket open, I was just sharin my similar experience.
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Hey folks! We are still looking into this issue but if you are having this problem, please try these steps:
reinstall DIGITS on your phone
sign back into DIGITS with your numbers
click the gear icon in DIGITS and choose "Sign out"
After you have signed out, please retest the calls to see if they continue to ring on both devices.
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I tried that. It does not help. I believe in Minutes and Data mode, the system is keeping the tag of the SIM number in which the DIGITS app is installed even after the app signs out. And hence its forwarding the call to the SIM number.
How I know this:
I have Nexus 6 with a Sprint connection. I installed DIGITS in that. Logged out. And called one of my DIGITS number. In my S7 Edge I see a pop-up sort of message at the bottom of the screen: "Forwarding call" and then both S7 Edge and Nexus 6 ring.
I changed my Sprint number to break the association of it with DIGITS app and things became normal.
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Hello tmo_chris
just want to inform you that I made steps what you suggested and no phone ring on second device...
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That is great to hear behere. I am also sending live examples to the engineers as I get them. They found out what the problem is and they are able to fix it pretty quickly. They are working on a way to keep it from happening as well.
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Hello Chris
Thanks for good news, I am waiting for fix
One more thing ...
if I have my lines setup with my own colors, after line OFF and ON they change the color to default.
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Hello tm_chris
just want to inform you that I made steps what you suggested and no phone ring on second device...
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Tmo_chris,
I have tried the suggested steps a half dozen times and still
My Verizon IPhone rings, and if I shut that IPhone off then calls
Go straight to voicemail on my t-mobile line.
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Still having issue, exhausted all options up to and including line off and updating app, please help @tmo_chris
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Hello Chris!
Looks like rings on other devices have been fixed ( upgrade of app within the same version nr) with Line OFF ONLY!
with Settings>Cellular>DIGITS ON and Notification ON
THANK YOU!
and Thanks debjitjdv too
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Looks like I am back to normal operation now.
Thanks for all the help TMO_Chris.
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I have tried all suggested fixes and still my 2nd phone rings when primary number called, often times it rings before primary even
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I have exhausted all suggested resolutions.I could really use some assistance in this as it is my work phone that is getting the calls and I no longer have it, a co-worker does. The device is a Sprint Motorola Moto E with Android 7.1.1 and Digits 1.1.17.
Please help
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Sorry to hear that you are still having issues! I will send you a private message so I can get some additional details from you.
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My issue resolved, I waited until Monday, reinstalled on Motorola and logged out properly deleting data from phone. Then logged into app on my primary iPhone and it resolved.
Thank you -
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