All replies
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 18, 2017 1:00 PM (in response to behere)- Member Since: Dec 14, 2016
Hi behere
Can you summarize the problem in a more crisp way? My understanding is that even if you disable a line in DIGITS app, you still get call? Is that right?
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 18, 2017 2:14 PM (in response to debjitjdv)- Member Since: Oct 18, 2017
Yes, exactly
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 18, 2017 2:35 PM (in response to behere)- Member Since: Dec 14, 2016
Yeah this is a problem I have seen before but cant remember if I reported this. Apparently server side does not think the line is switched off. tmo_chris can you report this please?
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 18, 2017 3:04 PM (in response to behere)- Member Since: Nov 19, 2011
Hey behere,
We can take a look at this. I am going to send you a private message so we can get some additional information from you.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 18, 2017 3:17 PM (in response to tmo_chris)- Member Since: Dec 14, 2016
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 18, 2017 3:19 PM (in response to debjitjdv)- Member Since: Nov 19, 2011
Don't judge me... lol
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 18, 2017 3:39 PM (in response to tmo_chris)- Member Since: Oct 18, 2017
Have you took close up?
its our EARTH, tmobile everywhere
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 18, 2017 4:39 PM (in response to tmo_chris)- Member Since: Dec 14, 2016
I am not judging you tmo_chris. I got scared. My apologies.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 18, 2017 3:20 PM (in response to tmo_chris)- Member Since: Oct 18, 2017
Thanks
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 19, 2017 9:00 AM (in response to tmo_chris)- Member Since: Oct 18, 2017
Hello tmo_chris
I am waiting for your message.
Thanks
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 19, 2017 9:40 AM (in response to behere)- Member Since: Nov 19, 2011
Oh wow, I sent it yesterday right after replying to you. That is weird that you have not got it yet. I will send it again. You can check your private messages here.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
jruddy09 Oct 19, 2017 4:32 PM (in response to tmo_chris)- Member Since: Oct 19, 2017
@tmo_chris I'm also having this same problem. I had DIGITS installed on my company iPhone. I removed the DIGITS app, but any calls that go to my tmobile number are also still ringing my company iPhone. Help!!
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
jruddy09 Oct 19, 2017 4:39 PM (in response to behere)- Member Since: Oct 19, 2017
I even went to https://mydigits.t-mobile.com/consumer/#/lines and removed all the devices listed under my line. Yet my iPhone is still ringing when I get calls to my personal phone. How do I stop this? It's getting extremely annoying
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
robiatti Oct 19, 2017 9:56 PM (in response to behere)- Member Since: Oct 10, 2016
I have the exact same issue, I disabled digits and uninstalled it from my company Verizon iphone. However when any one calls my personal number
my work phone rings as well. very frustrating.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 20, 2017 12:21 AM (in response to robiatti)- Member Since: Dec 14, 2016
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
robiatti Oct 20, 2017 7:00 AM (in response to debjitjdv)- Member Since: Oct 10, 2016
I do have a ticket open, I was just sharin my similar experience.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 20, 2017 9:14 AM (in response to robiatti)- Member Since: Nov 19, 2011
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 20, 2017 10:17 AM (in response to behere)- Member Since: Nov 19, 2011
Hey folks! We are still looking into this issue but if you are having this problem, please try these steps:
reinstall DIGITS on your phone
sign back into DIGITS with your numbers
click the gear icon in DIGITS and choose "Sign out"
After you have signed out, please retest the calls to see if they continue to ring on both devices.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 20, 2017 10:28 AM (in response to tmo_chris)- Member Since: Dec 14, 2016
I tried that. It does not help. I believe in Minutes and Data mode, the system is keeping the tag of the SIM number in which the DIGITS app is installed even after the app signs out. And hence its forwarding the call to the SIM number.
How I know this:
I have Nexus 6 with a Sprint connection. I installed DIGITS in that. Logged out. And called one of my DIGITS number. In my S7 Edge I see a pop-up sort of message at the bottom of the screen: "Forwarding call" and then both S7 Edge and Nexus 6 ring.
I changed my Sprint number to break the association of it with DIGITS app and things became normal.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 20, 2017 2:24 PM (in response to debjitjdv)- Member Since: Oct 18, 2017
Hello tmo_chris
just want to inform you that I made steps what you suggested and no phone ring on second device...
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 20, 2017 2:31 PM (in response to behere)- Member Since: Nov 19, 2011
That is great to hear behere. I am also sending live examples to the engineers as I get them. They found out what the problem is and they are able to fix it pretty quickly. They are working on a way to keep it from happening as well.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 20, 2017 5:02 PM (in response to tmo_chris)- Member Since: Oct 18, 2017
Hello Chris
Thanks for good news, I am waiting for fix
One more thing ...
if I have my lines setup with my own colors, after line OFF and ON they change the color to default.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 20, 2017 2:21 PM (in response to tmo_chris)- Member Since: Oct 18, 2017
Hello tm_chris
just want to inform you that I made steps what you suggested and no phone ring on second device...
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
robiatti Oct 20, 2017 4:01 PM (in response to behere)- Member Since: Oct 10, 2016
Tmo_chris,
I have tried the suggested steps a half dozen times and still
My Verizon IPhone rings, and if I shut that IPhone off then calls
Go straight to voicemail on my t-mobile line.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 21, 2017 7:15 AM (in response to robiatti)- Member Since: Nov 19, 2011
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
bcrossmock Oct 26, 2017 10:17 AM (in response to tmo_chris)- Member Since: Jan 26, 2017
Still having issue, exhausted all options up to and including line off and updating app, please help @tmo_chris
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
behere Oct 21, 2017 8:29 PM (in response to behere)- Member Since: Oct 18, 2017
Hello Chris!
Looks like rings on other devices have been fixed ( upgrade of app within the same version nr) with Line OFF ONLY!
with Settings>Cellular>DIGITS ON and Notification ON
THANK YOU!
and Thanks debjitjdv too
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
robiatti Oct 21, 2017 8:55 PM (in response to behere)- Member Since: Oct 10, 2016
Looks like I am back to normal operation now.
Thanks for all the help TMO_Chris.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
debjitjdv Oct 21, 2017 9:42 PM (in response to robiatti)- Member Since: Dec 14, 2016
I envy you tmo_chris. You get so many thanks everyday. You must be overflowing. Share some with me.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
bcrossmock Oct 26, 2017 11:27 AM (in response to behere)- Member Since: Jan 26, 2017
I have tried all suggested fixes and still my 2nd phone rings when primary number called, often times it rings before primary even
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
bcrossmock Oct 26, 2017 2:52 PM (in response to behere)- Member Since: Jan 26, 2017
I have exhausted all suggested resolutions.I could really use some assistance in this as it is my work phone that is getting the calls and I no longer have it, a co-worker does. The device is a Sprint Motorola Moto E with Android 7.1.1 and Digits 1.1.17.
Please help
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Oct 31, 2017 1:53 PM (in response to bcrossmock)- Member Since: Nov 19, 2011
Sorry to hear that you are still having issues! I will send you a private message so I can get some additional details from you.
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Re: Inactive, disabled, deleted app - still phone is ringing on other phone
bcrossmock Oct 31, 2017 4:00 PM (in response to tmo_chris)- Member Since: Jan 26, 2017
My issue resolved, I waited until Monday, reinstalled on Motorola and logged out properly deleting data from phone. Then logged into app on my primary iPhone and it resolved.
Thank you-
Re: Inactive, disabled, deleted app - still phone is ringing on other phone
tmo_chris Nov 1, 2017 8:01 AM (in response to bcrossmock)- Member Since: Nov 19, 2011
That is great to hear! Thanks for the update bcrossmock