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1 of 1 people found this helpfulI'm gonna check into this. I see another thread popped up the same time you posed this one so it might be something on the back end. I will let you know as soon as I hear back from the support folks.
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The same thing is happening to me... Can receive messages on my Digits, but cannot send. I also get the red exclamation. Galaxy S8+ here.
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Nothing as of yet I am very sorry for the delay! We will figure this out.
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I cannot understand one thing. Messaging is a basic thing for DIGITS line and we Samsung device owners are not able to use it for last 2 days and the engineers have no solution for it. Am I to believe this or all the Engineers went in weekend vacation dumping this critical service in the trash can?
What bothers me is that most of the people including myself like the Customer Centric view of T-Mobile in the wireless industry. With respect to DIGITS program, I find serious lack of that motto. It just seems to me that DIGITS engineers think that well, its customer's problem that they cant send a text or make calls. It's not our issue to solve. Really? This is really a serious issue and it stops me from recommending DIGITS to any of my friends. Because I myself never know when DIGITS is going to let me down.
Its really really the high time for the DIGITS engineers to sit tight and make a fail-safe robust system which no matter what will keep the basic services up and running.
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Being an engineer, I understand and many people here understand that no engineering solution is perfect. Even Google Voice is not free of downtime. But even Google not being a primary telecom company can fix the Google Voice in a couple of hours. T-Mobile on the other hand, even being a telecom company, takes 48-72 hours to fix a simple issue (with a promise (fake promise?) of call back which many people here including myself never receive).
The question is WHY?
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Hi, debjitjdv and jcf2007. We definitely have a known issue listed for messaging with the Note8 and S8/+ for duplicate incoming messages, but so far I don't see anything listed for issues with outgoing. That said, since it seems we now have four threads in total reporting this, we want to collect as much information as possible. Can you confirm your:
- device
- software version
- whether you've had a chance to test out the app in the interim and if you're able to send outgoing messages from your DIGITS line through the app
- any behavior you see when attempting to send a message if it's different from the red exclamation point
I know using the app negates the appeal of having a device with native DIGITS functionality, and so of course it's not ideal, but just checking to see if there's a viable workaround. Thank you so much, and apologies in advance both that this is happening, and because I'm about to steer a bunch of folks here so that there's an easy spot to collect all information. Please bear with us!
- Marissa
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1 of 1 people found this helpful
I have got a Ticket Filed with T-Force via Twitter. Its 17686758.
My device details:
Device: S7 Edge
Software Version: G935TUVU4BQH7 (August 1, 2017 Security Patch)
DIGITS App: Via DIGITS web app, Android app and iOS app, outgoing message works and for the time being that is saving my life
No other behavior other than red exclamation for me.
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1 of 1 people found this helpful
UPDATE:
All Samsung users, looks like the messaging is working as of writing this message. Please reboot your Samsung device. Not sure if its a true fix or just working now.
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Thanks, Deb! ltourino983 confirmed working on another thread just a bit ago -- I definitely hope this is a trend. If any other users reading this could chime in, we'd love to know if a reboot resolves it!
- Marissa
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Yeah looks like it has been resolved. I think tmo_evan and his team was able to catch the issue and fix these. This is a complete separate issue than the issue complained by other members regarding Note 8 and S8/S8+. Strikingly all Samsung devices got stuck. Great. Will keep an eye on this and report back tomorrow if I see any anomaly.
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The other discussion was locked by admin, possibly by tmo_marissa so that everything can be put on this thread. I saw your post in the other thread highlighting my post,
The issue is you did not get the full story of this problem. What people have complained is about particularly regarding Note 8 and S8/S8+ is a complete different issue (and that one needs Samsung's intervention) than this one which I and a few other members reported. And I have S7 Edge. It was working properly until Thursday and then all of a sudden texting got stopped. It was not a Samsung issue rather a T-Mo backend issue. I have this understanding after playing with DIGITS for last 11 months with 5 DIGITS T&T lines and 2 DATA with PAIRED DIGITS line. And see, the issue is now resolved because its a T-Mo backend issue. Getting the full picture is always a good idea. What you say? .. Pulling your legs
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1 of 1 people found this helpfuldebjitjdv wrote:
The other discussion was locked by admin, possibly by tmo_marissa so that everything can be put on this thread. I saw your post in the other thread highlighting my post,
The issue is you did not get the full story of this problem. What people have complained is about particularly regarding Note 8 and S8/S8+ is a complete different issue (and that one needs Samsung's intervention) than this one which I and a few other members reported. And I have S7 Edge. It was working properly until Thursday and then all of a sudden texting got stopped. It was not a Samsung issue rather a T-Mo backend issue. I have this understanding after playing with DIGITS for last 11 months with 5 DIGITS T&T lines and 2 DATA with PAIRED DIGITS line. And see, the issue is now resolved because its a T-Mo backend issue. Getting the full picture is always a good idea. What you say? .. Pulling your legs
One thing you have to consider too is that Samsung updates their apps automatically and you could be on a newer version of these apps which could have also broken digits with what they do. Sometimes you are not even notified of your phone, and your messages app being update. Did you know since the release of the Note 8 there has been 3 updates to the phone app? This was also updated on the S6, S7, and S8 variants. So if the update broke digits they are going to need Samsungs help to fix the issue
I know the full story. I have those devices. I also have paired digits line, and a beta tester. I use almost all the flagships on T-Mobile currently available. Except LG... They made me lose faith in them currently with the way they handled my G4, V10, and V20 problems.
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I am not sure about the phone app. Because atleast for S6 and S7 and S7 Edge, phone app is still a part of the system OS unlike S8 or S8+ or Note 8 where it has been made available separately via Galaxy App Store and possibly play store (as a part of Samsung Experience 8.0 and 8.5). But yes I do know that the Phone app received update as each of the APK has been made available to Sam Mobile (I lost count sorry). And for the Multi line settings, I see the version number to be the same for months.
But still I cannot buy the fact they update the app without notifying. Atleast even a minor patch in Samsung Billing gets notification. And Samsung got back with a solution in 3 days.. Well hard to buy for me who is using Samsung devices since the day of Note 1. Anyways. I do not use LG as well due to their Bootloop issues. My G5 is lying dead somewhere in my desk.
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debjitjdv wrote:
I am not sure about the phone app. Because atleast for S6 and S7 and S7 Edge, phone app is still a part of the system OS unlike S8 or S8+ or Note 8 where it has been made available separately via Galaxy App Store and possibly play store (as a part of Samsung Experience 8.0 and 8.5). But yes I do know that the Phone app received update as each of the APK has been made available to Sam Mobile (I lost count sorry). And for the Multi line settings, I see the version number to be the same for months.
But still I cannot buy the fact they update the app without notifying. Atleast even a minor patch in Samsung Billing gets notification. And Samsung got back with a solution in 3 days.. Well hard to buy for me who is using Samsung devices since the day of Note 1. Anyways. I do not use LG as well due to their Bootloop issues. My G5 is lying dead somewhere in my desk.
Correct you can update those apps in the Samsung app store, and the app itself can update itself without the user going into to the store to update. If you check some of the threads in here and XDA people have updated the phone app and some people who never even touch the store or even got a notice about an update to their phone app are on the same versions as those who have updated. Some could very well be lying or neglected to read a popup and it was for the update, but I don't think all of them do. I just looked on my S8+ and it has the same version as I do my Note 8, but my S8+ has been sitting in the drawer since the Note 8 was released. Ironically my wife is 2 versions behind from the looks of it.
For me being Korean I am not a real big fan of the Korean companies(for various reasons). LG is pretty much that and a few other things. I wish I could say more, but I already think I said a little too much than I should.
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Ahh I agree that store can get update automatically. Even I have noticed that Google Store and more recently Instant App gets updated everytime I reboot my S7 Edge or in night. As far as the app is concerned, I have all auto updates switched off exactly for the reason you mentioned that vendor might update things even without notifying me. I hate when things get broken after update. Anyways, for the time being it works.
BTW, I like Samsung. Rather I hate Apple. (tmo_chris is going to kill me possibly)
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debjitjdv wrote:
Ahh I agree that store can get update automatically. Even I have noticed that Google Store and more recently Instant App gets updated everytime I reboot my S7 Edge or in night. As far as the app is concerned, I have all auto updates switched off exactly for the reason you mentioned that vendor might update things even without notifying me. I hate when things get broken after update. Anyways, for the time being it works.
BTW, I like Samsung. Rather I hate Apple. (tmo_chris is going to kill me possibly)
Man some of the things I wish I could tell you could change your opinion on that last line. There are personal reasons my brother and I loathe Samsung. They are honestly one of the worst companies to work with. I would even say worse than Apple when Steve Jobs was alive.
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debjitjdv wrote:
Oops. I am sorry to hear that tidbits .
No biggy Contractual obligations is what is stopping me. If I want to say more I have to expose somethings and some of those things will be trade secrets. The only reason why we have Samsung phones is because they are so popular we have to get them to keep the trend. We could skip Sony, and HTC due to very low market share and no one would bat an eye.
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I have heard from 5 of my friends and all of their text messaging has come back to life. We have tried sending messages within T-mo numbers and to ATT, Verizon and Sprint using multiple DIGITS T&T numbers. Looks all connectivity are back in service.
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Hey, all! Just heard back from tmo_evan that this should be resolved. If you're still having trouble, please reboot -- and if you're unable to send SMS after a reboot, please let us know ASAP! Thank you.
- Marissa
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1 of 1 people found this helpfulHave the following issues in my note 8. It won't send messages to any other phone via digits number except to my T-Mobile primary number The app works fine though.
My device details:
Device: Note 8
Software Version: N950USQU1AQI5
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1 of 1 people found this helpful
Can you reboot your device and see how it works? Looks like the problem has been resolved.-
1 of 1 people found this helpful
Rebooted my device at 0600 this morning and sent a message via
The app . It is still showing sending (7 hrs later).
Via phone messages app: went out just fine.
Tried again at 1300
The Digits App: Works fine now, some reason the message I sent at 0600 this morning is still stuck at sending. All other messages after that sent just fine.
Via Phone messages app: works fine
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magenta2077699 and mrmoe thank you for the updates. I'm sent an update request to the waiting to the DIGITS team this morning but haven't heard word back -- I definitely hope that this improvement is permanent, but I will keep you posted if I hear otherwise. Please do the same if something changes! debjitjdv and drollem06 how are things going for you?
- Marissa
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Most of the messages are going through for me. But a few are getting stuck at one shot and then I need to resend them. Better than nothing.
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1. This is nerdy, but I really like reading your insights.
2. Can you guys confirm that outgoing SMS from T&T lines are still working? I don't want to jinx anyone, but I've got a few reports this morning that folks are having trouble again.
- Marissa
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1 of 1 people found this helpfulMy main line works fine. Can't send and receive texts on it. The issue is with the DIGITS line. I can receive texts on it (no more duplicates sent to both main and DIGITS line) I just can't send them. When I try to I get "failed" with a red exclamation point. I am using a Samsung S8+ with the latest software version.
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1 of 1 people found this helpful
Yes. There is problem again resurfacing. Mine is failing 3 out of 5 times. Same red exclamation mark for the DIGITS T&T line. Text via SIM line works fine though.
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After getting notification last night that thus was fixed, I rebooted and it worked the way it always had. Now this mornung it does not work again. At all. On app or phone, can make calls but CAN NOT send texts. This is a business line that I need to be able to communicate on. The T mobile associate convinced me to get the S8 and digits to replace carrying two phones. Now what?? Can I temporarrily port my digits nunber to a sim car and carry two pho nes until thus is figured out???
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1 of 1 people found this helpful
Mine seems to be working fine now...
Kirk
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Mine is still working. I'm sure curious as to what the problem was. Can you fill us in?
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1 of 1 people found this helpful
I honestly don't have any huge insight to share as to what caused the hiccup ... and the sequel. But I do want to make sure it's all working okay for everyone still. How are you all doing?
- Marissa
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Digits App: Sends and receives message just fine.
Onboard Messages App: Will receive messages in and out from Digits App, but I can't respond to a message from here. I have to go into the digits App to respond. It says in the compose box. "This line is turned off, change your line settings to use this line again."
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1 of 1 people found this helpful
Have you checked in your Settings -> Clouds and Accounts -> Multi-line Settings and whether the slider beside the DIGITS T&T number is shifted towards right i.e. the DIGITS T&T line is enabled? It should say "Ready to use".
Please let me know.
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debjitjdv
Yes it says Ready to Use under the name for that line.
It worked fine yesterday and then today when I checked it this morning saw this message.
http://s21.photobucket.com/user/ffiimo/media/Screenshot_20171018-111824_zpsxpi7d9fo.jpg.html
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1 of 1 people found this helpful
Interesting. Screenshot looks like its a Samsung S8 or S8+
Ok. Please follow the steps:
1. Switch off all your DIGITS line from Multi-line settings.
2. Log out of Multi line settings. WARNING: DO NOT TICK THE CHECK BOX else it will remove DIGITS line data.
3. Go to Settings -> App and click three vertical dots on top. Click show system apps. Now scroll app list and find Multi-line Settings. Clear data and cache.
4. Reboot your device.
5. Check DIGITS portal that all DIGITS lines are associated with your T-Mo ID.
6. Relogin to Multi-line settings.
Please keep me posted what you see.
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It has stopped working again!
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Mine is still up and running.
May be this is an isolated case for drollem06. Can you please get a ticket filed for him?
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Under the multi line section it says my digits line is "not ready to use".
It has said that fir iver 24 hours now.
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Ahh Ok. This is a provisioning issue at the backend. Thanks for the message. Queen tmo_marissa ( ) will soon take of this. No, tmo_marissa is off its weekend. Let me tag his highness tmo_chris ( ) to get the info from you to file a ticket.
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Sorry to hear you are having issues again drollem06! I am going to send you a private message so I can gather some details from you.
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Yep I kind of know how your work schedule is. BTW, beware of tmo_chris . I have information that he is batting for you so that he can steal your points and become a champion.
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Since he runs the Community's gamification, he could actually just do that whenever he wanted. Luckily, he's a pretty honest guy! Or maybe he's just really good at putting on a show...
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Ahh I see. I believe he is a honest guy or I would like to believe so.
Jokes apart, I think my messages are still not syncing between my S7 Edge and DIGITS app. I reported this to the thread Are the DIGITS servers currently down? and was having a conversation with tmo_amanda. I have some examples if you can send me a PM tmo_marissa, I can give you the details.
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1 of 1 people found this helpful
Still good
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Thanks, Kirk!
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I got a call back from one of the DIGITS engineers and they told me the issue is with Samsung S8 & S8+ and is software related. They expect to have an update developed and pushed out by mid November. Don't shoot the messenger..:)
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I get that. But it used to work and now it doesn't. My hardware hasn't
changed so there is something that has changed between the software updates
the no longer operates effectively with the hardware.
In any case, i need this number to work BEFORE mid November. Again, I have
another phone. The phone I used for work before a T Mobile asssociate
convinced me that DIGITS would cure me from needing to carry two phones. I
want to get a SIM card for my work (DIGITS) number, and use it on a
seperate devixe until DIGITS works the way it used to and the way it is
advertised to.
So, will you be able to do this for me?
Thank you for your help by the way. I do realize this is no fault of your
own, personally.
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I don't work for T-Mobile, but I'm sure the folks who monitorr this discussion for T-mobile can help out.
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Oh. Well you've been far more helpful than them. So thank you foe that!
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Can you please post your Multi-line settings version? You can find it: Settings -> Apps -> (click three vertical dots on right top) > Show System Apps -> Scroll down the app list and find the version of Multi-line settings.
Mine is 1.0.11-1 and it is working flawlessly. But mine is S7 Edge. This info possibly will help the engineers. Yours problem does not seem to me a S8/S8+ problem.
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1.0.11-1 as well. When I toggle between lines in the multiline setting, it
says "not ready to use". But even if I reset it or toggle between them, it
remains that way.
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Hey drollem06,
Have you had a chance to check the private message I sent you? I really wanna get this looked at for you.
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No. I dont know where you sent it. When you said you sent one I tried to
find it, but I guess I dont know where it is.
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Looks like the duplicate message issue is back for. At least I can send them on my DIGITS line..
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Hi
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Is anyone else still getting duplicate messages? I have been dealing with this issue since September 15th. Ive sent a bunch of info documenting this issue to T-MO Chris a month ago but nothing...
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Has the receiving duplicate messages issues been resolved yet? I have an s8 that is unusable with digits and has been for a couple months.
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When I first got the phone, digits (using my second phone as digits on my main phone) worked perfectly. At some point I started getting duplicate messages as has been mentioned by other people (texts to the digits line are duplicated on the phone line). I did call in to tech support and they changed something but did not fix it. Now I do not get duplicate messages, but the messages for the digits line go to the phone line. Also, if someone calls the digits line, the phone with the actual sim the digits is replicating will not ring, only the digits line on the main phone will ring. When digits worked, both phones would ring-the phone with the sim being replicated, and the digits line on the main phone.
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I am glad to hear that the duplicate messaging has stopped but we do need to figure out what is going on with this other line you are using in the DIGITS app of your main phone. I am going to send you a private message so I can gather some additional information from you.
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