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  Re: Changed phone, now cannot make outgoing calls

  tmo_chris Sep 14, 2017 11:57 AM (in response to baldcamarostud)

  • Member Since: Nov 19, 2011

  Well that is no good at all! Are you only unable to make calls through the DIGITS apps or are you also unable to make calls on the phone itself?
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  Re: Changed phone, now cannot make outgoing calls

  baldcamarostud Sep 14, 2017 1:15 PM (in response to baldcamarostud)

  • Member Since: May 20, 2015

  I can make calls with both my main phone, and my second phone with a duplicate SIM.  However I cannot make or receive any calls with the app.
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    Re: Changed phone, now cannot make outgoing calls

    tmo_chris Sep 14, 2017 2:00 PM (in response to baldcamarostud)

    • Member Since: Nov 19, 2011

    Thanks for clarifying. Since you switched from one phone that had DIGITS built in to another phone that has built in DIGITS, I wonder if you have to re-enable the DIGITS capability. Can you please follow these steps and let me know if it still shows that you have DIGITS enabled? If so, turn it off and on again then try to make a call using the DIGITS web portal/windows app.

     

    1. Tap the Menu icon, then tap Usage and plans.
    2. In the DIGITS section, tap Unlock.
    3. Tap the on/off switch to enable DIGITS on your device.
    4. If you receive an error message, update the T-Mobile app to the latest version.
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  Re: Changed phone, now cannot make outgoing calls

  baldcamarostud Sep 14, 2017 2:45 PM (in response to baldcamarostud)

  • Member Since: May 20, 2015

  I do not see a Digits section under Usage and Plans.
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    Re: Changed phone, now cannot make outgoing calls

    tmo_chris Sep 14, 2017 3:29 PM (in response to baldcamarostud)

    • Member Since: Nov 19, 2011

    That is odd. You were doing this in the T-Mobile app on your phone correct? Can you try logging into https://mydigits.t-mobile.com/  and click the DIGITS line that you have the Note 8 on and scroll down to see if you have the unlock button?
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      Re: Changed phone, now cannot make outgoing calls

      baldcamarostud Sep 14, 2017 4:55 PM (in response to tmo_chris)

      • Member Since: May 20, 2015

      I checked my account.  I still didn't see the options you were talking

      about.  However I noticed that my T-Mobile id no longer had permission to

      use my line.  I re added it and now it works.  An odd issue for sure.

      2 of 2 people found this helpful
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        Re: Changed phone, now cannot make outgoing calls

        tmo_chris Sep 15, 2017 7:09 AM (in response to baldcamarostud)

        • Member Since: Nov 19, 2011

        Nice catch! I am not sure how that happened but that would definitely cause this issue. Thanks for sharing what you did to fix it here so that others will know what to do if they have the same issue.