Trying to submit a request for device payment reimbursement, getting processing error


    Just switched over to t-mobile from att on saturday and already bought a new phone and have been trying to submit a reimbursement. Unfortunately I've been getting a processing error stating "You do not have an eligible device for this Phone Freedom promotion, but you may still be eligible to submit for reimbursement on another offer." I was told by a representative to wait a day after I purchased the new financed phone before I'm able to submit a request, but It's been more than 24 hours.

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