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I can verify it doesn't work correctly. It sends out fine, but responses are separate.
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Thank you for your reply.
From my searches online it seem to be only with T-mobile Z2 force phones. I haven't seen any user with Z2 Force outside of T-mobile report issues.
Curious to see if there is any way to confirm this with T-mobile.
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Seems to affect some users, but not all users. From what I have seen on various other forums it might stem from people on Digits and people on iPhones within the group increases the chances. Also there is a bug doesn't matter which version that using a 3rd party messaging app mutes notification sounds. You'll get the icon and such but no sound which I find odd. Happens to all 3rd party SMS apps so far I have tested.
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I do have digit enable but the group texting within digits seems to be works correctly, well I least it looks to be working. While the Android Messenger still have individual text. As for Iphone, I suspected that was one cause too but haven't confirmed.
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I have had it work for me from time to time, but I noticed the groups with iPhones it never worked so far. I have Digits and it works for all other devices but this one as to why I think there has to be something related. Been looking more into it, but since this device isn't all that popular I think it'll be a while before we can see if it's exclusive to T-Mobile versions or all versions.
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Thanks for the info!
I'm going to post something with Motorola/Leonvo too.
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That's always a good option. Let them know to look into it. Hopefully they'll figure it out soon.
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Hey!
Just want to see if you had the chance to try the suggestion Chris gave? Please come back and let us know. Thank you!
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1 of 1 people found this helpful
Currently have dialog with Motorola developers to figure out what the issue is.
Currently we are working on.
1. Group SMS issue
2. Notification issues regarding 3rd party. We pinpointed it is the summit rcs.
3. Notifications not going away after replying through the notification shade.
If you know of any other issues then I can also pass those along.
Clarification -
I do not work for T-Mobile
I do not work for Motorola
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Hey tidbits and rockstargenes! Just wanted to check in here and see if you'd heard anything back from Motorola. I also want to clarify, am I reading this correctly that the incoming group messages do work on DIGITS, just not on any other messaging platforms, or are they splitting when coming back in the DIGITS app as well? Thanks!
- Marissa
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tmo_marissa wrote:
Hey tidbits and rockstargenes! Just wanted to check in here and see if you'd heard anything back from Motorola. I also want to clarify, am I reading this correctly that the incoming group messages do work on DIGITS, just not on any other messaging platforms, or are they splitting when coming back in the DIGITS app as well? Thanks!
- Marissa
Everything works fine within digits, and other devices(lucky me I have tons to test with lol). It splits with 3rd party apps and the stock app on the Z2 Force. Other devices no matter what is used is fine. This is how I know it's the phone software that causing the problem.
We have concluded those who don't get notifications it's the Summit RCS system app that is causing the problem for that. It requires ADB to disable. It does effectively kill off RCS services if you do this.
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This is super weird! I tried to check our internal known issues to see if we have a listing for it; but so far, not even the peep of a single bullet on a Known Issues page for this phone. It honestly might just be too new for this to have been trended to that degree yet. Have either of you guys had the chance to file a ticket on our side with the Tech team (or T-Force) while you were digging for answers on this? Even if the end result is an issue with the Motorola software, it would be good to know that we've got records of this on our side with the kind of details that let the engineering folks trace the messages and see what's happening!
- Marissa
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tmo_marissa wrote:
This is super weird! I tried to check our internal known issues to see if we have a listing for it; but so far, not even the peep of a single bullet on a Known Issues page for this phone. It honestly might just be too new for this to have been trended to that degree yet. Have either of you guys had the chance to file a ticket on our side with the Tech team (or T-Force) while you were digging for answers on this? Even if the end result is an issue with the Motorola software, it would be good to know that we've got records of this on our side with the kind of details that let the engineering folks trace the messages and see what's happening!
- Marissa
I haven't brought it up with T-Force, or your tech team. I have been actively sending logs and such to Motorola, and they've been doing some internal testing. They were able to reproduce the problem on their end on a lot of things I have sent them.
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Whoa! That's actually kind of cool (not cool that it's happening, but that you've been able to work with someone who's repro'd the issue). If you could keep us posted on this, that would be awesome!
- Marissa
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Will do, They've been working on the notifications not coming in when using 3rd party right now. The text issues is sporadic and can't pinpoint the problem. They think it may be the same thing that causing the issue. It won't work for like a few hundred texts then all of a sudden it will work like intended for a few minutes and then back to normal. I have already sent 3,200 text since the cycle reset. My average is 800.
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1 of 1 people found this helpful
heads up update coming out. It will not fix the problems as the update was in development long before reports of these problems. More than likely the fix will be coming the next update if possible.
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Well at least it's super nice to know that everyone doesn't need to rush to test this! Thanks for the heads up!
- Marissa
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2 of 2 people found this helpful
Here's an update.
Fix for the no notifications issue should be fixed. They are aware of the problem and can reproduce the problem. Summit RCS is it and working to fix it.
Now as the the group text it happens with other carriers in a different way being sent so it seems it is not specific to T-Mobile or RCS, but then again the problem stops with Summit RCS is disabled it appears. We get the group text, and we also get individual texts. So next week we are doing a couples of hours of debugging to see if we can see anything. Will update you some more after it.
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This is a pretty serious problem. I mean, what is the point of a group message when all your replies are coming in separately. This is a bit of a tricky issue though as the network is still delivering the messages to your phone but the device itself is splitting them up. With this being a T-Mobile branded phone, the MMS and APN setting should be correct and there is no need to mess with them. This might sound silly, but did you get a chance to check the settings within the messaging app to ensure that Group Messaging is enabled?
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Group messaging is enabled
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I'm experiencing same issue. I have Moto-Z2 Force.
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Looking to see if anyone has updates on this?
From reading other forums, Motorola has been working with users but have not been able to resolve issues
I've been living with this issue for 2 month now but was assuming they would have fix something this serious with group texting.
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1 of 1 people found this helpful
Not yet, they can at time reproduce the issues the logs show exactly the same thing over and over and over again. They are wondering if it's a T-Mobile network work thing that affects certain areas. What I did find out it may be the case.
I have my Force stolen which had the problem full blown. I couldn't do group messages at all. I finally replaced my Force and that one didn't have it full blown. It happens every once in a while.
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Thanks so much for staying on top of this, and for the updates, tidbits. I'm sorry to read about your stolen phone, though! Eek.
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Thanks for the update!
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1 of 1 people found this helpful
I will update as much as I can about it. I have sent them at least 1 log a day with dates and times of all the group texts I have sent.
I think it has something to do with the carrier settings. When I had the problem full blown with my old Z2 Force I was on 2.360002, but this one where it happens 1/4 of the time is on 2.360001. This phone will not update to 2.360002.
Check to see if you version is 0002. You will find it in settings -> about phone -> update carrier configuration
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On version 2.360001
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Ok I will pass that along to the Devs
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I tried to upgrade to 2.360002, but got response that I was up to date. Currently on 2.360001.
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i also have this issue, I'm on my 3rd Z2 Force, and all 3 have had the group text issue.
my current Z2 Force is on 2.360001
however my security patch is showing June and will not update to August
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3 weeks since message. Still says up to date at 2.360001. Any ETA on the fix? I won my Z2 in a drawing through Moto Insiders so I can't file a warrant exchange.
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1 of 1 people found this helpful
chirping_swallow wrote:
3 weeks since message. Still says up to date at 2.360001. Any ETA on the fix? I won my Z2 in a drawing through Moto Insiders so I can't file a warrant exchange.
Still working with Motorola Engineers.
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My Z2 just updated to carrier configuration 2.380001, but the problem remains. Anything any of us can do to help with your engagement with Moto engineers? Thanks for your efforts on this , tidbits!
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I am having the same uss but yesterday and updated to new software and I am also still having the same issue.
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I have the Moto Z Force 2 and I'm also having this texting issue. I get group messages but I also get the same messages from the individuals as well. Doesn't matter if they have an iPhone or not. I've tried using the free and paid versions of Mood, Textra, GoSMS Pro, Signal, Chomp, Mighty Text, and Facebook Messenger. None of them worked. All doing the same as the other. I hope they find a fix soon, it's very annoying. For what it's worth my wife has the same phone and same issues. But she is also having voice to text message issues as well.
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I can confirm the group texting issue, as well as the third party app notification issue with update NCX26.1, carrier configuration 2.380001
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Hello everyone, have found a work around solution to this problem in regards to group messaging and receiving separate replies. I downloaded an app called next sms and is seems to have bypassed this bug in the phone. since i have installed it and made it my default app i have not had any issues in regards to receiving individual responses in group messages. the app has some great features as well but is not as clean as the standard message app. the good news is you can customize it enough to make it comfortable to use.
hope this helps.
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unfortunately downloading this app has just creating another problem. now i cant receive texts from individuals. only in group text.
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Any updates on this? I have a brand new Z2 Force and I'm getting individual responses to group messages as well. I'm on version 2.380001.
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Hello,
Like you I have had issues with my Z2 force messaging. After being told by T-Mobile that it was a moto problem, I contacted them and ended up replacing the phone. I was happy to find that group messaging worked.... Until a T-Mobile configuration update was applied and started the issue again. I have contacted T-Mobile again with the new information. It seems to be related to the 2.380001 configuration update. Hopefully sending up the chain will make a difference. For those of you that feel it is related to digits, or iPhone use... I have digits and my second device is an iPhone, but when I switched the SIM out of my z2 back I to my HTC all of my messaging worked normally. So, while it maybe be generally related to digits or iPhone use, it is specific to the Moto Z2 force and the 2.380001 carrier configuration.
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1 of 1 people found this helpful
cturtle55 wrote:
Hello,
Like you I have had issues with my Z2 force messaging. After being told by T-Mobile that it was a moto problem, I contacted them and ended up replacing the phone. I was happy to find that group messaging worked.... Until a T-Mobile configuration update was applied and started the issue again. I have contacted T-Mobile again with the new information. It seems to be related to the 2.380001 configuration update. Hopefully sending up the chain will make a difference. For those of you that feel it is related to digits, or iPhone use... I have digits and my second device is an iPhone, but when I switched the SIM out of my z2 back I to my HTC all of my messaging worked normally. So, while it maybe be generally related to digits or iPhone use, it is specific to the Moto Z2 force and the 2.380001 carrier configuration.
I have been working with engineers on this problem with Motorola for a while now. It's not 2.380001 that's the problem so far. It's something to do with the Summit RCS. If you disable it everything starts working like normal, BUT you use RCS. I believe it has something to do with it being a hybrid setup. T-mobile is working to go to the universal profile, and currently using their own RCS. Motorola decided to make a hybrid system to make it work for both and it's not working and they can't figure out why(100 or so logs, photos, and thousands of texts).Reason why I say this I am on an earlier version, and had that problem and I was updated to a newer version higher than yours(I am guessing in house version).
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Hello,
How can I shut off RCS? Does your "in house version" still have the issue? How would I go about obtaining it?
Thanks
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3 of 3 people found this helpful
You have to use a command through adb to make it work. You can find out how at XDA developers. Everything will work from that point forward but you will lose(not use) RCS for the time being. You can also find the command to turn it back on there too in the event Motorola figures it out or when T-Mobile switches to Universal Profile.
The newer in house version is from Motorola and it does nothing to fix the problem. I got it working with the devs to try and find what the problem is. Eventually people may get the update with other fixes and such.
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Thank you Tidbits! I'm adding my voice here as another Moto Z2 Force user experiencing the very same issues. I'm on the 2.380001 version right now. I'm interested enough and will be looking for that XDA workaround. If there is any way you can point me to the thread it would be appreciated. I'm just happy I found THIS thread to confirm I'm not alone. Thank you again, and I'll be returning to this thread for the status of this issue.
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I'm having the same issue
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