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1 of 1 people found this helpfulAt any point did the iPhone say update carrier settings? If not then the iPhone is still "hardcoded" to Verizon, and the reason for the disconnect.
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At this point I don't remember. Wouldn't resetting the network settings fix that?
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2 of 2 people found this helpful
No it would be Verizon settings. The iPhone itself should have a popup asking to update carrier settings.
Update your carrier settings on your iPhone or iPad - Apple Support
Try doing this.
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It says T-Mobile 28.4.
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That is the current carrier version.
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Then I have no clue what to do. I spoke to Apple twice today and they don't even know what's wrong.
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What happens when you go to settings then phone then scroll down to change voicemail password?
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Make sure vvm is active on your line. You can check in your account settings in the T-Mobile app or online. Manage Services from your plan page in the app.
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It's active. That's why it's confusing.
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If the carrier settings update alert hasn't popped up I would try resetting the network settings. All you lose by resetting your network settings are your previously saved wifi passwords. To do so:
- Open Settings
- General
- Reset
- Reset Network Settings
- Your device will reboot
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Well now thenry78 , that's really rude for VVM to just stop. You've got a ton of help from our awesome community members. Were you still having trouble with this? Feel free to come back let us know how things are going. Thanks!
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Hey, thenry78! We just wanted to check in and see if you'd made any headway with this. How's your VVM working?
- Marissa
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Just stopping in to see if you were able to get this taken care of. Please give us a holler back and keep us updated. Thank you!
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I have this exact same issue and I switched over from AT&T. I have a brand new unlocked iPhone 6s and I've updated carrier settings, reset network settings, erased all content and settings to no avail. Finally I called and the T-Mobile rep couldn't figure it out and blamed it on the fact that I bought my phone from Apple and not T-Mobile. I'm a software engineer and know that is completely false. I'm convinced it's something to do with the T-Mobile Carrier settings and/or the configuration of my VVM on the T-Mobile side.
Very disappointed that after spending hundreds of dollars on a new phone that T-Mobile guaranteed I would have "no problems" with that I don't have any indication that I even have a voicemail . I may have to switch carriers if this can't be figured out.
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I totally get wanting to get you money's worth. If you have the right carrier update, we'd need to make sure the VVM feature is set up on your account. Has that been double checked? If so, and is set up, we'd need to test your SIM in a T-Mobile branded phone in order to tell if it's something on the back end we need to have escalated to engineering.
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Thanks Mike. I'll make sure to make that suggestion when I stop by the T-Mobile store. For your information, my account does indicate that it has Visual Voicemail. I've also had my voicemail reset on the T-Mobile side and asked to verify if VVM was configured correctly after the reset.....
Any idea if there's a different VVM configuration for iOS vs Android on the T-Mobile side that I need to ask about?
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Well, the iOS VVM is built within the phone app where as the Android version has a standalone application. Both devices need a data connection in order for it to work. Other than that, there's no "special" configuration for iOS devices you'll need to ask for. When VVM doesn't work, it's usually the feature or the device that's the culprit.
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I'm now 100% certain that this is a problem on the T-Mobile side. I've gotten the same behavior with a new SIM card and with a brand new T-Mobile branded phone. Do I need to ask for a special reset of the voicemail/account? When I ask to reset my voicemail they say they do it, but I don't have to run through the setup again and my greeting is still there. Doesn't feel like a reset to me.
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New Sim and new T-Mobile phone? Is it an iPhone still or a completely different phone.
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Also are you using digits with a second sim in that phone?
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It was a T-Mobile iPhone. I didn't get to keep the new phone, we just popped the sim in to test as suggested. I do have a new sim card though. I have the One Plus plan and I am signed up for Digits although I don't use it at all.
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Turn off Digits. From what I remember iPhone system is not compatible with Digits due to how close source Apple is. Even if you don't use it doesn't mean it is on.
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Both Digits lines are off. Should I have digits removed from the account?
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That I do not know how it works, but I do know during beta some people were having trouble with it.
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The notification thread is a different issue than i'm experiencing however digits may still be the root cause of my issue. Last night, I once again worked with a "network specialist" and had the voicemail reset, waited overnight, reset network settings, rebooted the phone, and still have the same problem. I've asked for digits to be removed, but they can't do that until the end of the billing cycle (even though it's free). If that doesn't resolve the problem, I'll be forced to look into switching carriers.
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Oh man, you've done quite a bit of testing and we appreciate you going through these steps. We definitely don't want you to leave. If the issue does continue, we'd need to have a ticket filed with our care folks. Then our engineering team can take a peek at this and help sort out what's going on.
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How can I file a ticket?
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You can Contact Us using one of the methods in that link. Our care folks will make sure your account is set up properly then piece together a ticket for our engineers. Then, I'll engineering team will get to work on this and do everything they can to help.
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I am having exactly the same problem. T-Mobile is pretending they know nothing about this and saying that they advised me that there could be problems like this when switching but actually they did not. The only thing they said was that internet could be down to 2G. I also only have one bar of signal and in stores and some areas in town I have zero signal and zero internet. I feel like I have been duped.
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We switch from Verizon 2 days ago and have same issue. Phone from Verizon Samsung Galaxy S7, visual voice mail does not work. We checked in TMobile store, called Tmobile support and even Samsung support. Nobody know anything, the only answer we get - visual voice mail cannot be switched from one company to another by design and it does not make any sense. if somebody know how to fix issue please respond.
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sergeyr wrote:
We switch from Verizon 2 days ago and have same issue. Phone from Verizon Samsung Galaxy S7, visual voice mail does not work. We checked in TMobile store, called Tmobile support and even Samsung support. Nobody know anything, the only answer we get - visual voice mail cannot be switched from one company to another by design and it does not make any sense. if somebody know how to fix issue please respond.
It is hardcoded to Verizon. Samsung would have to change it from the base code. T-Mobile has no control over any of the code. You best option is to use the app provided by T-Mobile from the play store.
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I am surprised by this response. It appears you do not know that T-Mobile
app is not available in the play store for Verizon phones. Samsung support
cannot help saying that it must be resolved with T-Mobile. When you
advertise that it is simple switch between phone companies I wish that you
prepared to resolve issues which not only limited to this one or properly
and truthfully advertise process and possible issues.
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sergeyr wrote:
I am surprised by this response. It appears you do not know that T-Mobile
app is not available in the play store for Verizon phones. Samsung support
cannot help saying that it must be resolved with T-Mobile. When you
advertise that it is simple switch between phone companies I wish that you
prepared to resolve issues which not only limited to this one or properly
and truthfully advertise process and possible issues.
T-Mobile can't do nothing about the code Samsung makes. It's honestly not the dumbest response I have heard from their reps. T-Mobile has always been upfront about switching over. They said calls, text, and data 3 main features of cellular service will work. Everything else is gravy that they can provide. It's not T-Mobiles fault that Samsung took money from Verizon and then locked down certain features to specific carrier. Sometimes people have unrealistic expectations or don't understand the inner workings of a phone and who controls what.
T-Mobile Visual Voicemail is for Verizon phones as I have had a Verizon Note 5 for a week and had it installed because I had to replace my Nexus 5X. It may be an oversight somewhere as to why you can't install it. Have you emailed the developers about it not being available? Are you looking at a legacy version, and not their newest version? There's other VV options out there you could use as well as T-Mobile doesn't lock you into a specific app. Google Voice for example also allows you to look at voicemail online.
I think you think I work for T-Mobile, but I do not if you think I do Personally I would rather buy unlocked devices to ensure no carrier hard coded things like VVM. There are devices that work with almost all the services and not all that expensive and you are not tied down.
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It doesn’t work on T-Mobile‘s own iPhones either.
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1 of 1 people found this helpfulI am having the same problem after switching from Verizon, I tried resetting my network settings then changing voicemail password, but it just sits on saving password before crashing the settings app, and I still have to call the voicemail to receive any voicemails with no other options, I am using an iPhone 6 latest updates.