Get out of Red Issues?



    I visited T Mobile today and switched an iPhone 6 & Google pixel from VZW To T-Mobile.   The T-Mobile rep did the device agreement screenshots before beginning the transfer.  He even submitted our device agreements for reimbursement before we left the store!  Pixel was $480 and iPhone was $200.  The iPhone screenshot  was not accepted for reimbursement because the rep took a photo of the wrong screen for submission. The problem is when I log into Verizon I cannot view the device agreement because my device is suspended on their end?  So how will I get reimbursed for this phone so I can pay it off to VZW If I can't access the device payoff?



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