Get out of Red Issues?

landerson25 Nov 27, 2017 9:08 PM

Member Since: Jul 30, 2017

I visited T Mobile today and switched an iPhone 6 & Google pixel from VZW To T-Mobile. The T-Mobile rep did the device agreement screenshots before beginning the transfer. He even submitted our device agreements for reimbursement before we left the store! Pixel was $480 and iPhone was $200. The iPhone screenshot was not accepted for reimbursement because the rep took a photo of the wrong screen for submission. The problem is when I log into Verizon I cannot view the device agreement because my device is suspended on their end? So how will I get reimbursed for this phone so I can pay it off to VZW If I can't access the device payoff?

Thanks

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Re: Get out of Red Issues?

tidbits Jul 30, 2017 9:48 PM (in response to landerson25)

Member Since: Jul 15, 2011
you need to contact Verizon and have them send your final bill with the device agreement. From there you can resubmit what is needed.

Verizon CAN access it and they are required by regulation for at least 5 years(could be 3 been a while).
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Re: Get out of Red Issues?

tmo_mike_c Aug 3, 2017 9:19 AM (in response to landerson25)

Member Since: Jun 25, 2012
Oh boy landerson25 , that's no good you're having this trouble. tidbits has a really good suggestion. Have you contacted them to see if they can get the ball rollin'? Please reply back and let us know. Thanks!
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Re: Get out of Red Issues?

tmo_marissa Aug 7, 2017 9:25 AM (in response to landerson25)

Member Since: Sep 7, 2016
Hey, landerson25! Just wanted to check in here and see how things are going with that second #GetOutoftheRed submission. Were you able to get a copy of your device agreement and upload it?

- Marissa
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Re: Get out of Red Issues?

magenta2500451 Aug 27, 2017 8:03 AM (in response to landerson25)

Member Since: Aug 27, 2017
I also have the the same issue. Am waiting for the final bill from Verizon. When I get this, where do I send this copy to at t-mobile to get my payoff funds?
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- Re: Get out of Red Issues?
  
  tmo_marissa Aug 28, 2017 6:05 PM (in response to magenta2500451)
  
  Member Since: Sep 7, 2016
  
  Welcome, magenta2500451! I hope you're not waiting for that final bill too much longer. When it arrives, you can upload it here: T-Mobile Carrier Freedom. You can find more information about the offer here: #GetOutoftheRed, but if there's anything you don't see, please ask! We're happy to help.
  
  - Marissa
  
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Re: Get out of Red Issues?

orodrig23 Aug 30, 2017 12:36 AM (in response to landerson25)

Member Since: Mar 27, 2017
Once you acquire a final itemized statement from Verizon you will be able to submit images taken right from your phone. I would suggest contacting the Carrier Freedom department they will assist you in re-submitting your reimburesement if necessary.
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