All replies
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Re: Samsung Rugby phone not allowed
tmo_marissa Jul 25, 2017 5:39 PM (in response to blackdawg)- Member Since: Sep 7, 2016
Welcome, blackdawg! I just wanted to leave a note here explaining that I came across this post while auditing our Other Android content. I noticed a Wearables discussion that was misplaced, and then saw that you'd posted a question about a phone on that thread. I'll link to the original here: Samsung gear s 'MM#6' phone not allowed, but I wanted to move your comment to its own thread so that it's more visible, in the hopes that our Community members might see it and have some ideas about what's happening with your device! Please keep us posted on how things go in the store.
- Marissa
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Re: Samsung Rugby phone not allowed
blackdawg Jul 26, 2017 5:05 AM (in response to blackdawg)- Member Since: Jul 25, 2017
Stopped by T-Mobile store and spent about an hour with them working on the issue with no resolve, they suggested the problem was with AT&T due to the phone being an AT&T phone, even though the phone was unlocked from the AT&T network. After talking with AT&T tech support I had them check the IEMI numbers for two of these Samsung phones and they said neither were showing up as locked to their network, Pointing the issue back to T-Mobile. In my opinion I am believing that T-Mobile had locked these phones from their network due to them not being T-Mobile phones, but they are not willing to admit that, they just want me to buy new T-Mobile phones.
Anyways I will be back on the phone with T-Mobile tech support today, to see what they can resolve on this issue.
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Re: Samsung Rugby phone not allowed
drnewcomb2 Jul 26, 2017 5:22 AM (in response to blackdawg)- Member Since: Mar 9, 2014
It doesn't sound like the phone is locked to me. Where are you located? I show the Rugby A997 as a flip phone with quad-band GSM and UMTS 850, 1900 & 2100 (bands 5, 2 & 1), No LTE. If you are in a market (like NYC) where T-Mobile recently reorganized their spectrum and moved UMTS to band 4 (AWS), your phone could be struggling to operate on a very thin GSM layer. There have been a lot of issues, of late, from customers in NYC metro area who have older and BYOD phones.
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Re: Samsung Rugby phone not allowed
blackdawg Jul 26, 2017 5:59 AM (in response to blackdawg)- Member Since: Jul 25, 2017
I'm in Tulsa, the phone is not struggling to operate, it just will not work on the T-Mobile network where it did work a few days ago, now no service.
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Re: Samsung Rugby phone not allowed
blackdawg Jul 26, 2017 6:23 AM (in response to blackdawg)- Member Since: Jul 25, 2017
Well, now after getting off the phone with T-Mobile, here is what they have told me, they have upgraded their networks in this area to only allow phones which work on the LTE network, and have dropped all phones using the 3G and 4G. Expecting me to upgrade my phone or no service, they are dropping me as a customer.
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Re: Samsung Rugby phone not allowed
drnewcomb2 Jul 26, 2017 6:38 AM (in response to blackdawg)- Member Since: Mar 9, 2014
OK, If you don't want to get new phones, you can always port your service to Cricket or another AT&T MVNO. T-Mobile is charging into the future and not worrying a lot about legacy technology. They are offering some credits for people who have to upgrade their phones because of technology changes.
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Re: Samsung Rugby phone not allowed
tmo_mike_c Jul 30, 2017 10:00 AM (in response to blackdawg)- Member Since: Jun 25, 2012
blackdawg, that's rough knowing that this seems to have happened at random. Have you ever used a T-Mobile branded phone to see if the service improves? I'd just like to see if it could be something service related. Please let us know. Thanks.
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Re: Samsung Rugby phone not allowed
blackdawg Jul 30, 2017 7:44 PM (in response to blackdawg)- Member Since: Jul 25, 2017
Not sure what you mean by random, it was more like just happening suddenly, they gave no warning to let people know that they needed to upgrade there phones to stay on their network. No advance notice and no time frame for phasing out the old phones. I have still been out of service since Monday, so one week so far with no service and may be almost another week before I can get me a newer phone. Not to mention the frustration I have been going through all week between AT&T (as it is an AT&T phone) and with T-Mobile and with Samsung with no resolve.
This has just been a rather rude service for T-Mobile to treat customers this way.
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Re: Samsung Rugby phone not allowed
drnewcomb2 Jul 31, 2017 4:18 AM (in response to blackdawg)- Member Since: Mar 9, 2014
It's possible that they might have been able to do something to detect and warn the users of phones that would have issues following the upgrade but in reality it would not be all that easy. T-Mobile doesn't necessarily know the makes and models of BYODs. They probably should have better prepared their CSRs to answer calls from affected customers.
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Re: Samsung Rugby phone not allowed
4ri3l22 Oct 3, 2018 9:45 PM (in response to blackdawg)- Member Since: Oct 3, 2018
Hey everyone.
I know this thread was a year ago but the same thing happened to me today. (10/03/18) However, my phone is a galaxy note 8 which should have no problem supporting LTE. what can I do about it?
I'm visiting Tmobil tomorrow but in the meantime IDK what to expect.