All replies
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2 months of not being able to call? That is no good at all! Do you know if this only happens when you are in a specific area? Do you know anyone else with T-Mobile that is having the same issue?
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some of my friends have T-mobile, but they don't have the same problem. and I have this problem everywhere, It isn't for a specific area. I also went to a T-mobile shop, but they couldn't fix it!
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Thanks for clarifying! Would you be able to test your SIM card in one of your friend’s phones? This will tell us if the issue is with your phone or with your SIM card.
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Ok, I'll do that, I have a ASUS tablet which can use as cellphone too.
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I am not sure the SIM would work in the tablet as your rate plan tied to your SIM is for a voice line rather than a tablet. If you could test it in another cell phone that would be the best! Please let me know what happens.
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I got that SIM about 4 months ago, It worked for 2 months, but I don't know what happened then.
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Just checking in here. Were you ever able to test your SIM in another cell phone?
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Hey there Any luck with the SIM swap?
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Hey there! We just wanted to check in and see if you were ever able to test your SIM in another cell phone. If so, what were the results? How is everything going?
- Marissa
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Sorry for late response, I was busy with my exams. It automatically started working!! I don't know what happened and when exactly it happened! But it's OK now! Thanks.
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That is great news!! Thanks for updating us
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Hey, I faced the same problem again, and I think the problem is not about my tablet.
I think there is some thing wrong with my T-mobile plan. It says that my plan is "$30 UL Data & Int Text (5GB at 4G)". It doesn't mentioned any thing about the talk. Could you please fix it for me? I need to make a call as soon as possible.
thanks
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This sounds like our prepaid plan. If you have a prepaid account, this plan is $30 and comes with unlimited text/data and 100 minutes. Additional minutes are $0.10/minute. What happens when you try to make a call?
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It's exactly the plan that I expected but now it comes with just text and data. When I wanna make a call it shows this massage: Network busy, please dial again later.
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That is strange! Can you please try dialing #646# on your phone and tell me what it says?
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I can't dial any number. It's kinda blocking dialing.
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What City/State are you in right now? I can check to see if there is some sort of outage.
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Knoxville, TN
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Thanks! I am not seeing anything at a high level. I know you can’t call us but I think we will need to take a closer look at your account. Can you please reach out to our social media care team T-Force using the Facebook or Twitter links in my signature? They will be able to pull up your account and see what is going on.
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I didn't understand exactly what to do. Could you please clarify it for me?
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Since you cant make phone calls, calling our customer care team over the phone may not be an option for you. We still need to look at your account to see if there is something preventing you from making calls. The best way to do this would be for you to contact our social media support teams on Facebook or Twitter. If you have a Facebook or Twitter account, you can click the FB/TW links in my signature (highlighted in the photo below) and they will be able to help you through private message.
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