All replies
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Re: LG Aristo does not always connect during a call
tmo_chris Apr 8, 2017 2:28 PM (in response to smokeysmom10)- Member Since: Nov 19, 2011
Sorry to hear you are having troubles with your Aristo! How many bars of signal does your phone show that you have when you attempt to make a call and it gets stuck? Does this seem to happen when you are in a specific area?
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Re: LG Aristo does not always connect during a call
tmo_amanda Apr 14, 2017 9:31 AM (in response to smokeysmom10)- Member Since: Oct 4, 2012
Good morning, smokeysmom10! I'm just swinging by to see if the calls are still dropping on your LG Aristo. We don't want you to go out and get a new phone if this is a problem that we can fix. Keep us posted.
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Re: LG Aristo does not always connect during a call
chanay.reeves May 10, 2017 7:48 AM (in response to smokeysmom10)- Member Since: May 3, 2017
Always double check that you are using the T-Mobile Cellular Network and not Automatically attempting to make calls over your personal WIFI network. Even if you haven't connected to WIFI with intent- it could happen if you've sync'd up your Laptop/PC with your phone.
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Re: LG Aristo does not always connect during a call
smokeysmom10 May 11, 2017 6:39 PM (in response to chanay.reeves)- Member Since: Apr 7, 2017
I am still having this issue. I went to the metro pcs store (this is a metro pcs phone) and they reset the network and the phone was fine for about two weeks or so. Now i am having the sams issue. Need a solution.
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Re: LG Aristo does not always connect during a call
tmo_chris May 12, 2017 8:13 AM (in response to smokeysmom10)- Member Since: Nov 19, 2011
Ahh man! Sorry to hear this issue crept up on you again! If they did a network reset on your phone when you were in the store and didn't have any problems for 2 weeks, this could either be an intermittent issue with the network in your area or it could be an issue with the phone/SIM card. Do you have a Metro account or a T-Mobile account?
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Re: LG Aristo does not always connect during a call
smokeysmom10 May 12, 2017 8:40 AM (in response to tmo_chris)- Member Since: Apr 7, 2017
I was actually considering that it may be a SIM card issue. I am on Metro PCS. Like I said in previous posts, I never had the trouble with the K7 and only got the Aristo because I broke my K7 (shattered the screen). I am going to the Metro store after work today to see if they will swap out for a K7 or another device. It's very frustrating.
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Re: LG Aristo does not always connect during a call
tmo_chris May 12, 2017 2:01 PM (in response to smokeysmom10)- Member Since: Nov 19, 2011
Sorry about that I thought this was just a Metro phone being used on the T-Mobile network. I would try the sim change first as it is a bit easier than having to redownload all of your apps.
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Re: LG Aristo does not always connect during a call
tmo_chris May 16, 2017 8:57 AM (in response to smokeysmom10)- Member Since: Nov 19, 2011
Hey there! Any luck with the SIM change?
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Re: LG Aristo does not always connect during a call
smokeysmom10 May 16, 2017 10:26 AM (in response to tmo_chris)- Member Since: Apr 7, 2017
Doesn't appear to be a sim issue. We were able to determine that it is with a particular exchange with sprint. Today, i was able to connect the call. I may be changing to sprint from metropcs
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Re: LG Aristo does not always connect during a call
tmo_chris May 16, 2017 1:32 PM (in response to smokeysmom10)- Member Since: Nov 19, 2011
That is super strange! So it is only happening when calling specific numbers? What about texting those numbers?
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Re: LG Aristo does not always connect during a call
smokeysmom10 May 18, 2017 12:05 PM (in response to smokeysmom10)- Member Since: Apr 7, 2017
I can text those numbers with the 421 exchange; I had another MetroPCS user try calling the number and their call went through. I suspect it is either MY exchange (979) or my SIM card. will give it a few more days and I will then either: a) switch carriers; b) demand a new SIM card or c) try another phone. not really sure at this point. it's just very frustrating.
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Re: LG Aristo does not always connect during a call
tmo_chris May 19, 2017 8:45 AM (in response to smokeysmom10)- Member Since: Nov 19, 2011
I am sorry you are having so many problems I hope that you are able to get this sorted out soon though.