All replies

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  Re: My wifi is not working on my galaxy j7

  tmo_lauren May 3, 2017 8:54 AM (in response to comicfan41)

  • Member Since: Jul 14, 2011

  Hey there!

   

  What happens when you try to turn the WiFi on? Does it see networks and simply not connect, or is it another WiFi issue?

   

  -Lauren
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  Re: My wifi is not working on my galaxy j7

  tmo_marissa May 7, 2017 11:05 AM (in response to comicfan41)

  • Member Since: Sep 7, 2016

  Hi, comicfan41! Are you still having trouble connecting to Wi-Fi? Have you tried removing your home network and adding it back, if that's an option? Also, can you let us know a little bit more about what happens when you try to connect? We'd love to help you get this working again -- thanks for posting!

   

  - Marissa
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  Re: My wifi is not working on my galaxy j7

  tmo_chris May 11, 2017 10:05 AM (in response to comicfan41)

  • Member Since: Nov 19, 2011

  Just wanted to check in with you again to see how things were going with your Wi-Fi Let us know!
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  Re: My wifi is not working on my galaxy j7

  magenta3732999 Jan 4, 2018 10:51 AM (in response to comicfan41)

  • Member Since: Jan 4, 2018

  My wife's phone is having this issue too.  Not even able to go to network settings to remove the network or find another one.  So far neither T-Mobile or Samsung support has been unable to help, or to offer a solution.