All replies
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Re: 2017 Tax Time Switcher denied for one of the 2 lines
po'edcustomer Apr 22, 2017 5:54 PM (in response to fsid)- Member Since: Apr 9, 2017
It appears that multiple rebates are combined so that only one card for the total amount is processed. The other lines show denied; I guess because there is no other option in the system. But to verify that all your rebates are approved, send a private message via facebook to the social media team. That is what I had to do and had an answer within the hour (not sure if they work that fast on the weekend).
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Re: 2017 Tax Time Switcher denied for one of the 2 lines
po'edcustomer Apr 24, 2017 1:11 PM (in response to po'edcustomer)- Member Since: Apr 9, 2017
Update: Got my $300 dollar card today in the mail, even though for one of my two lines, it shows denied. So the Social Media rep on FB was correct.
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Re: 2017 Tax Time Switcher denied for one of the 2 lines
tmo_lauren Apr 28, 2017 9:01 AM (in response to po'edcustomer)- Member Since: Jul 14, 2011
It's definitely an imperfect system limitation.
Glad it worked out though!!!!
-Lauren
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Re: 2017 Tax Time Switcher denied for one of the 2 lines
tmo_mike_c May 2, 2017 8:10 AM (in response to fsid)- Member Since: Jun 25, 2012
Hey fsid were you able to get this taken care of? If not, can you try reaching out to our T-Force team to see if they can revisit this for you and get this resolved?