2017 Tax Time Switcher denied for one of the 2 lines

fsid Nov 27, 2017 9:22 PM

Member Since: Apr 21, 2017

On 2/27/2017 I ported two numbers to TMobile and signed up for One all in, which I have maintained continuously. I submitted the 2017 Tax time switcher rebate online on 2/28/2017.

On 4/8, the rebate of $150 was denied for one of the lines with a very generic explanation "The 10-digit T-Mobile wireless number you submitted has already been used on a rebate. The terms and conditions of this offer specify a limit of one rebate offer per wireless number."

This line was with ATT for over 8 years before switching over to TMobile in 2017. The line should have qualified for the rebate and there was no rebate already issued for this line/wireless number.

What can be done to have TMobile check why it was denied?

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Re: 2017 Tax Time Switcher denied for one of the 2 lines

po'edcustomer Apr 22, 2017 5:54 PM (in response to fsid)

Member Since: Apr 9, 2017
It appears that multiple rebates are combined so that only one card for the total amount is processed. The other lines show denied; I guess because there is no other option in the system. But to verify that all your rebates are approved, send a private message via facebook to the social media team. That is what I had to do and had an answer within the hour (not sure if they work that fast on the weekend).
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- Re: 2017 Tax Time Switcher denied for one of the 2 lines
  
  po'edcustomer Apr 24, 2017 1:11 PM (in response to po'edcustomer)
  
  Member Since: Apr 9, 2017
  
  Update: Got my $300 dollar card today in the mail, even though for one of my two lines, it shows denied. So the Social Media rep on FB was correct.
  
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  - Re: 2017 Tax Time Switcher denied for one of the 2 lines
    
    tmo_lauren Apr 28, 2017 9:01 AM (in response to po'edcustomer)
    
    Member Since: Jul 14, 2011
    
    It's definitely an imperfect system limitation.
    
    Glad it worked out though!!!!
    
    -Lauren
    
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Re: 2017 Tax Time Switcher denied for one of the 2 lines

tmo_mike_c May 2, 2017 8:10 AM (in response to fsid)

Member Since: Jun 25, 2012
Hey fsid were you able to get this taken care of? If not, can you try reaching out to our T-Force team to see if they can revisit this for you and get this resolved?
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