Fellow T-mobile customers. Like many of you, I was and am a member of the all too familiar Note 7 debacle. I went from a pre-ordered Note 7, to a "loaner" S7, back to the replacement Note 7 and now have an ugly silver bullet S7 edge. Why stick with Samsung some may ask? Well aside from waiting two years to upgrade to a Note 7 from my fully paid off S6 edge, I also purchased a fleet of now useless accessories for the Note 7, including the new Gear VR, two cases, screen protectors, wireless quick charging station, and extra USB C cords. Since there is zero use for the cases, I've attempted to return them through Amazon, where I purchased them and I'm going to assume I'm just S.O.L at this point with those. Same for the extra screen protectors. The USB C cords shouldn't be an issue since there are other phones that use these and the Gear VR luckily has adapters to be reverse compatible with the S7 line.
Where @T-Mobile and Samsung need to do right by ALL customers caught in this crossfire, is in our JUMP upgrade programs. I purposely skipped upgrading to the S7 line because I wanted to try out the updated Note series, clearly from my massive accessory purchases. Now, after no longer having my previous s6 edge and having no choice but to essentially be forced to downgrade back to the s7 line, I will need to pay 1/2 of a phone that I didn't even want in the first place in order to upgrade to the newer line of phones coming out in early 2017. How is this at all fair and/or the onus of the customer? Not to mention, yes Samsung will take a loss on the Note 7 line, but I'm sure there are thousands of customers like myself across various carriers that are caught in the same mess of having to return accessories and settle for a device they truly don't want. Had nothing been wrong with the Note 7, I would have been completely content with having that device for the foreseeable future. But the S7 edge feels and operates pretty much parallel to my s6 edge. Aside from this post, I plan on writing to both T-Mobile executive customer relations and Samsung Mobile US.
It will be interesting to see if T-mobile has the backs of their Note 7 customers with this concern because it's entirely valid. I don't feel as if we should be further penalized for the mistakes of a manufacturer because I'm essentially paying for a DOWNGRADE. I thought the JUMP program was to jump UP and not DOWN.