Can't log in to TMobile app
I keep getting a message to try again later. Is this an ongoing problem, or with my account?
*Discussion moved from Other Android Discussions to Samsung Galaxy Discussions - Marissa
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Hey xoxoyazyxoxo! I'm sorry about this hiccup - we had some login issues overnight last night. Were you able to get the app working today?
- Marissa
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Nope, still having the same problem.
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Yikes! Maybe we marked this as resolved internally a little too soon. What phone and plan do you have?
- Marissa
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Samsung galazy s7 edge and T-Mobile ONE @Work
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Gotcha. I don't see any known issues for the Android app or pertaining to this account type. I do know that this error message can occur on Wi-Fi - but if your app is up to date and you're connected to the T-Mobile network with at least two bars of 4G LTE and you're still seeing this error message, then I'm sorry to say we would actually want you to Contact Us so that we can go ahead and get a ticket filed for the access issue - we don't want you missing out on access for any longer than necessary!
- Marissa
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1 of 1 people found this helpfulI am on T-Mobile prepaid (using a Tmobile Samsung On5 phone). I originally was having trouble with accessing this app. It would always crash and I'd get the message "Unfortunately, T-Mobile has stopped".
I contacted T-Mobile about the problem and they told me to try and access the app on the T-Mobile network only (instead of wifi). I would still get the error message. Not sure if this would remedy the situation for anyone else, but it appears to work for me.I uninstalled any updates to the T-Mobile app and rolled back to the original version that came pre-installed on my phone. I then cleared the phone's cache, rebooted it. Once rebooted, I disabled wifi, so I was only using my T-Mobile data. I then opened up Google Play and proceeded to download the latest version of the T-Mobile app. I let it install and opened it (all while using mobile data and not wifi). After using the app first time over the T-Mobile network, you should be ok to turn the wifi back on your phone.
The key is to download and first use of the app must be with T-Mobile data and NOT wifi I never had any connection problems since then with the app. Hopefully this will help others, but YMMV. Good Luck!
