All replies

• 

  Re: T-Mobile one switching promotion problem ($150 per line)

  tmo_chris Apr 7, 2017 10:04 AM (in response to franck_c)

  • Member Since: Nov 19, 2011

  Hey franck_c! I am sorry to hear that you are off to a rough start with us I know the switcher promotion definitely played a big part in your decision to switch to us and I want to make sure that you are able to get it. What I would recommend that you do is reach out to our social media team T-Force using the Facebook or Twitter links in my signature so that they can take a holistic look at your account to see what specifically happened.
  • 

    Re: T-Mobile one switching promotion problem ($150 per line)

    franck_c Apr 8, 2017 3:22 PM (in response to tmo_chris)

    • Member Since: Apr 1, 2017

    Thanks a lot Chris.
    I don't have facebook or Twitter account.

    Is there another way? Would going to a T-mobile store help?

    Best,

    Franck
    • 

      Re: T-Mobile one switching promotion problem ($150 per line)

      tmo_chris Apr 8, 2017 3:54 PM (in response to franck_c)

      • Member Since: Nov 19, 2011

      Oh okay, If FB and TW are not an option for you, I think the best thing to do would be to contact the promotions team directly at 877-470-3619 8:00 AM - 11:00 PM Eastern, Monday - Friday, 8:00 AM - 8:00 PM Eastern Saturday. They will be able to pull up your account and look at these promotions with you.

      1 of 1 people found this helpful
      • 

        Re: T-Mobile one switching promotion problem ($150 per line)

        franck_c Apr 8, 2017 4:14 PM (in response to tmo_chris)

        • Member Since: Apr 1, 2017

        Thanks Chris,

        I called 877-470-3619. But it is an automatic system:

        -When I check by phone numbers, it says that nothing has been submitted.

        -When I check by address (street number), it says that 3 requests have been filed. But we live in a condo with 300 appartments at the same address. So this is probably other persons,

        -All other options point to www.t-mobile.com/promotion and of course that does not respond to my problem,

        So, I am stuck. I really wish to talk to someone at the promotion center, because obviously someone forgot to tell me the procedure to submit the request.

        Can you help for this?

        Thanks,

        Franck
        • 

          Re: T-Mobile one switching promotion problem ($150 per line)

          tmo_chris Apr 8, 2017 4:19 PM (in response to franck_c)

          • Member Since: Nov 19, 2011

          If you call that number and choose options 1 > 3 > 1, that should route you to a live rep.

          1 of 1 people found this helpful
  • 

    Re: T-Mobile one switching promotion problem ($150 per line)

    xcharvet Apr 30, 2017 11:20 AM (in response to tmo_chris)

    • Member Since: Apr 30, 2017

    I having same problem too with my reimbursement. submitted initially my bill in Jan that stated the phone payments at ATT  and they said I need to submit the final bill that says ZERO. The final statement only states ZERO balance but does not reflect the phone plan payment. So now when when I go to reimbursement screen to submit what they are requesting. it says there nothing applies to my account. Went to a TMO store in Vernon Hills, IL but they are NO HELP at all. This process is so frustrating specially if no help or assistance is given.
    • 

      Re: T-Mobile one switching promotion problem ($150 per line)

      tmo_chris May 2, 2017 7:46 AM (in response to xcharvet)

      • Member Since: Nov 19, 2011

      Oh no! Did you get a chance to reach out to our promotions team using the number I posted above? They will be able to see your submission and let you know if there is any additional information needed.