I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated

jovvan Nov 27, 2017 7:20 PM

Member Since: Mar 14, 2017

I am activatino a mobile internet sim kit in iPad thru tmobile cellular data screen, but get an error, account you selected is not associated ...it won't let me activate the sim.......I already hv a ph & another iPad on the one plan....what is wrong, how do I fix the issue, tried multiple times, but same error

in the add new line screen, in iPad general settings, after login, I made sure it's my account number which is listed...& account number is correct

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Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated

tmo_lauren Mar 20, 2017 9:24 AM (in response to jovvan)

Member Since: Jul 14, 2011
Oh goodness.

I realize we are are a little late to respond to this. Have you been able to find a dolution?

-Lauren
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- Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated
  
  jovvan Mar 26, 2017 10:57 AM (in response to tmo_lauren)
  
  Member Since: Mar 14, 2017
  
  yyes...had to call TMobile customer service to get the sim number added in my profile...it started working after that ...thank you
  
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  - Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated
    
    jovvan Mar 26, 2017 10:58 AM (in response to jovvan)
    
    Member Since: Mar 14, 2017
    
    e2k....u should kindly read question before writing irrelevant replies
    
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  - Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated
    
    tmo_marissa Mar 26, 2017 1:49 PM (in response to jovvan)
    
    Member Since: Sep 7, 2016
    
    Good to hear! Thanks for taking the time to reach out, and for updating us!
    
    - Marissa
    
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Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated

tmo_marissa Mar 26, 2017 7:15 AM (in response to jovvan)

Member Since: Sep 7, 2016
Hi hi! I hate that we left you hanging here initially - were you able to get this sorted out? Please let us know if you're still having trouble!

- Marissa
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- Re: I am activation a mobile internet sim kit in iPad thru tmobile cellular data account screen, but get an error, you selected is not associated
  
  e2k Mar 26, 2017 10:50 AM (in response to tmo_marissa)
  
  Member Since: Jan 7, 2015
  
  SIM cards used with tablets are not the same as the ones used with phones. Make sure you have the right type of SIM card. I suggest calling customer care for assistance.
  
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