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Hi mikeam7
Over the years ocassionally a person on the other end of a new phone conversation keept saying "hello hello" and I keept yelling "Can you hear me?". Hanging up and calling back resulted in the same problem.
There was a simple fix. I would turn off my phone and remove the battery. After replacing the battery and powering up the phone; I would call back and everything would work fine.
When the problem happened on my Galaxy S6 without being able to remove the battery, I had to call 611 on another phone and was told how to acomplish the same result by pressing two puttons simultaniously or in a certain order. It worked fine.
I just don't rember how to do it. You could try calling 611 on another phone or perhapse someone here knows how to do the "battery reset / refresh procedure".
Art
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More details about how to simulate a battery disconect on a Galaxy S6
This set of instructions include a warning about what not to do.
BTW: This is the procedure to use when attempting to remedy freezing or other problems with the phone's operation
Art
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I found how to simulate a battery disconect on a Galaxy S6
I hope this procedure fixes your problem.
Art
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Hey @mikeam7,
Just wanted to check in with you to see how things were going. Were the steps that artart suggested helpful?
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Hi, no still having the same issue
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Ahh man Well that is no good at all! Does this happen on every call you receive? If not, do you notice if this seems to happen more frequently while in a specific area?
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Hey!
Just checking in to see if you still need some help here. Can you keep us posted so we give you more suggestions? Thanks!
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