my phone just powered off and rebooted on it's own but stopped at the lg logo. i had to take the battery out to turn it off because the buttons wouldn't work. i took out my sim and sd card, replaced the battery and pushed the power button. the lights come on, the lg logo appears then nothing but the logo for like an hour. tried a hard reset but it wouldn't let me confirm the factory reset. it froze at the confirmation. how can i fix this?
Is this an LG G4? If it is, sounds like a bootloop issue and that would need to be either exchanged under warranty or repaired under insurance, and if neither apply, the phone would need to be replaced or repaired at cost.