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  Re: For the past 3 days my battery has been draining VERY quickly.  I have never had to charge my phone through my work day but now I have to charge it 2 times.  What has changd over the last few days?  I have shut down apps, stopped syncing my email, tur

  tmo_marissa Feb 13, 2017 12:14 PM (in response to yenrug)

  • Member Since: Sep 7, 2016

  Hi yenrug!  That sounds like an unwelcome change to your phone's daily function, for sure.  Which Galaxy are you using, and what software version does your device have?  We can definitely take a look and see if there were any recent updates pushed!

  Once we know which device you're using we can also locate steps for how you can see what is using most of your battery, which might help pin down what's changed here. 

   

  - Marissa
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  Re: For the past 3 days my battery has been draining VERY quickly.  I have never had to charge my phone through my work day but now I have to charge it 2 times.  What has changd over the last few days?  I have shut down apps, stopped syncing my email, tur

  tmo_marissa Feb 19, 2017 9:10 AM (in response to yenrug)

  • Member Since: Sep 7, 2016

  Hi again!  Just wanted to check in and see if you'd had a chance to read over that reply - we'd love to know what kind of phone you're using so that we can help you take a peek at what's draining your battery.  How is everything going? 

   

  - Marissa
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    Re: For the past 3 days my battery has been draining VERY quickly.  I have never had to charge my phone through my work day but now I have to charge it 2 times.  What has changd over the last few days?  I have shut down apps, stopped syncing my email, tur

    yenrug Feb 19, 2017 9:56 AM (in response to tmo_marissa)

    • Member Since: Feb 12, 2017

    It is a Samsung galaxy S7 - less than 1 year old.  I checked for updates.  I installed a battery saving app - it has helped but I am not sure why the drastic change in battery life all of a sudden
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      Re: For the past 3 days my battery has been draining VERY quickly.  I have never had to charge my phone through my work day but now I have to charge it 2 times.  What has changd over the last few days?  I have shut down apps, stopped syncing my email, tur

      tmo_chris Feb 25, 2017 11:06 AM (in response to yenrug)

      • Member Since: Nov 19, 2011

      Were you able to see what specific apps were using the most amount of your battery? You can find this in the setting menu of the phone under the battery section.
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        Re: For the past 3 days my battery has been draining VERY quickly.  I have never had to charge my phone through my work day but now I have to charge it 2 times.  What has changd over the last few days?  I have shut down apps, stopped syncing my email, tur

        tmo_lauren Mar 3, 2017 12:27 PM (in response to tmo_chris)

        • Member Since: Jul 14, 2011

        Just wanted to check if you get that info!

         

        -Lauren