All replies
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
tmo_chris Dec 28, 2016 8:51 AM (in response to dougz)- Member Since: Nov 19, 2011
Hey there! I am not very familiar with IP cameras but I wanted to check in with you to see if you were able to find an answer to your problem. Let us know
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
theartiszan Dec 28, 2016 11:38 AM (in response to tmo_chris)- Member Since: Jul 15, 2011
1 of 1 people found this helpfulThat's because tethering still use ipv4. I was talking with another user that had the same problem using vnc to access their home computer. I believe they enabled ipv6 on their home router and it started working again. Have you checked your router settings?
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
newcustomerlinda Jan 2, 2017 3:19 PM (in response to theartiszan)- Member Since: Jan 2, 2017
Hello, I have the same problem with not being able to access three different brands of IP cameras at my mothers home. The problem exist on iPhone 7 Plus and iPhone 7 phones that are on my new account. The problem doesn't happen on my t-Mobile iPad Prol. Just like the original poster we also don't have a problem when using Wi-Fi. I'm not sure exactly how to perform your suggestion with the router at my mothers home to see if this works. Any help you could provide would be great. We also have Verizon iPhones 6 plus and 7 and don't have a problem with those phones accessing the IP cameras over the Verizon network. Thanks in advance!
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
theartiszan Jan 2, 2017 5:00 PM (in response to newcustomerlinda)- Member Since: Jul 15, 2011
As in my previous post, this is probably to due with ipv6. Your home router needs to be able to support and have those options turned on. This did help someone else with the sand problem fix their issue. I would suggest starting there. Content the manufacturer of your home router if you need help enabling the ipv6 options for your home service.
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
newcustomerlinda Jan 2, 2017 4:59 PM (in response to dougz)- Member Since: Jan 2, 2017
See this forum discussion. This appears to be a proble caused / unique to T-Mobile which also affects The Ring electronic doorbell. Apparently Ring did an app fix but that doesn't help my problem with the IP cameras. Does anyone know if T-Mobile will fix this? And if so an ETA?
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
newcustomerlinda Jan 2, 2017 5:00 PM (in response to dougz)- Member Since: Jan 2, 2017
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
theartiszan Jan 2, 2017 6:51 PM (in response to newcustomerlinda)- Member Since: Jul 15, 2011
That's interesting as ring was able to fix it with updating their application. But like it is stated there, the problem is coming because of ipv6 to ipv4 connections. If your external connection from the server is ipv6 and you enable ipv6 on your router, that should fix the problem.
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
nhp Jan 7, 2017 3:20 PM (in response to dougz)- Member Since: Dec 28, 2014
I have the EXACT same issue as original poster. TMOBILE, iphone6, linksys wvc210 IP cameras at home, linksys EA4500 router at home. Around Christmas 2016, using my LIVECAMS PRO 4.5.5.
SUMMARY: from non-wifi, could no longer access my cameras using that app. been in contact with app developer who confirmed TMOBILE switched to IPV6 from IPV4.
He told me this
T-Mobile users and IPV6 networks:
T-Mobile no longer supports IPV4, which will break your DDNS or IPV4 network connections unless you add an
AAAA" record on your dns host configuration. For users of No-ip.org this video explains how to configure IPV6
I'm not super tech saavy, but Im currently exploring my router and IPV6. Will update if I get it working and would appreciate the same.
Thx
nhp
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
newcustomerlinda Jan 8, 2017 6:52 AM (in response to nhp)- Member Since: Jan 2, 2017
I have Amcrest cameras and they just updated their IPhone App to fix and now they work. I also have Lorex Ping, Pyle, and FLIR so I'm emailing the, to get ETAs on when their apps will be updated. If I happen to hear back I'll post, however frankly... Amcrest has got the best IP Cameras and customer service so I'm not surprised that addressed the problem.
Sent from my iPad - Linda Gavens, CPA
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
dougz Jan 7, 2017 6:27 PM (in response to dougz)- Member Since: Dec 22, 2016
well after complaining to the app of the IP camera company they released an update finally and the issue has finally been fixed. So it seems that the app developer really needs to update to IPV6.
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
nhp Jan 8, 2017 7:34 AM (in response to dougz)- Member Since: Dec 28, 2014
what camera app are you using ?
ive used Live Cams Pro for years, and love it, but unless I find a workaround or there's a new release, I'll be forced to find a different camera viewer on my iphone.
thx
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
magenta4194023 Feb 22, 2018 12:59 PM (in response to dougz)- Member Since: Feb 21, 2018
I have the sane issue, I have with 2 different sets of cameras, no update has fixed the issue. I have the latest cameras, phone, app, modem, router, still in Relay mode...
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Re: Can't connect to IP camera while on T-Mobile network APN IPV4 / IPV6 issue???
dragon1562 Feb 22, 2018 1:01 PM (in response to magenta4194023)- Member Since: Jan 1, 2016
Its a known issue that can only come from Apple. Your only solution is to use a device that allows you to force a IPv4 connection so android.