All replies
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Re: Unlock samsung galaxy core prime
tidbits Oct 27, 2016 12:34 AM (in response to jaydeepsatara)- Member Since: Jul 15, 2011
You have to meet these requirements.
https://support.t-mobile.com/docs/DOC-1588
From your IMEI the Checker says so you meet one of them so far.
ongratulations! Your device is ready for use. Select one of the SIM cards on the previous page to get started.
The T-Mobile IMEI look up tool is for informational purposes only. The status of a device is subject to change at any time. T-Mobile is not responsible for any device blocking that is not disclosed or that occurs at a later date.
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Re: Unlock samsung galaxy core prime
gramps28 Oct 27, 2016 7:09 AM (in response to tidbits)- Member Since: Jul 15, 2011
1 of 1 people found this helpfulTo add on if you never were a customer of Tmobile USA they won't be able to issue you a code.
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Re: Unlock samsung galaxy core prime
jaydeepsatara Oct 27, 2016 9:08 PM (in response to tidbits)- Member Since: Apr 3, 2014
I tried Device unlock application and when i clicked on permanent unlock, I am getting below message.
"Unlock failed: This mobile device is not eligible for unlock. For device unlock eligibility please go online or contact customer care."
After this i contacted customer care, but then there is another problem. I was using tmobile for 3 years after which i closed connection in March 2016. I ported same number to another provider after that. After porting to another provide device worked fine. But now I moved to other country and tried new SIM here, when i get this device locked message. When i talked to customer care they said that my t-mobile account is having someone eases name on it and so i am not eligible to unlock this details. Also the device that I talking about is not listed under that account. What can I do in that case? How to unlock this tmobile device?
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Re: Unlock samsung galaxy core prime
tidbits Oct 27, 2016 10:51 PM (in response to jaydeepsatara)- Member Since: Jul 15, 2011
Did you purchase the phone feom tmobile or a 3rd party?
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Re: Unlock samsung galaxy core prime
jaydeepsatara Oct 27, 2016 11:27 PM (in response to tidbits)- Member Since: Apr 3, 2014
From tmobile. I had active tmobile account at the time of purchase phone.
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Re: Unlock samsung galaxy core prime
tidbits Oct 27, 2016 11:51 PM (in response to jaydeepsatara)- Member Since: Jul 15, 2011
Contact TForce and see what they can do.
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Re: Unlock samsung galaxy core prime
jaydeepsatara Oct 28, 2016 1:34 AM (in response to tidbits)- Member Since: Apr 3, 2014
Could you please send me contact details.
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Re: Unlock samsung galaxy core prime
tidbits Oct 28, 2016 1:56 AM (in response to jaydeepsatara)- Member Since: Jul 15, 2011