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You have to meet these requirements.
https://support.t-mobile.com/docs/DOC-1588
From your IMEI the Checker says so you meet one of them so far.
ongratulations! Your device is ready for use. Select one of the SIM cards on the previous page to get started.
The T-Mobile IMEI look up tool is for informational purposes only. The status of a device is subject to change at any time. T-Mobile is not responsible for any device blocking that is not disclosed or that occurs at a later date.
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1 of 1 people found this helpfulTo add on if you never were a customer of Tmobile USA they won't be able to issue you a code.
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I tried Device unlock application and when i clicked on permanent unlock, I am getting below message.
"Unlock failed: This mobile device is not eligible for unlock. For device unlock eligibility please go online or contact customer care."
After this i contacted customer care, but then there is another problem. I was using tmobile for 3 years after which i closed connection in March 2016. I ported same number to another provider after that. After porting to another provide device worked fine. But now I moved to other country and tried new SIM here, when i get this device locked message. When i talked to customer care they said that my t-mobile account is having someone eases name on it and so i am not eligible to unlock this details. Also the device that I talking about is not listed under that account. What can I do in that case? How to unlock this tmobile device?
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Did you purchase the phone feom tmobile or a 3rd party?
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From tmobile. I had active tmobile account at the time of purchase phone.
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Contact TForce and see what they can do.
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Could you please send me contact details.
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