Re: iPad said I had no data left on plan until I restarted it.

iPad said I had no data left on plan until I restarted it.

morac Nov 27, 2017 7:20 PM

Member Since: Mar 8, 2016

I have an iPad Air 2 with an Apple Sim card. It is running iOS 10.0.1 with the T-Mobile 24.2 carrier update.

I subscribe to the free 200 MB a month plan since I don't really use data on it. Today I noticed that it was no longer had a cellular connection. The only option was to "Add Data" in the Cellular Data section. The thing is when I tapped "Add data" it said I still had 105 MB left which made sense since I've only used around 92 MB.

I tried toggling airplane mode, but nothing got it out of the state thinking I had no data left until I restarted the iPad. I've never seen that before. Is this a bug in iOS 10.0.1 or something?

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Re: iPad said I had no data left on plan until I restarted it.

tmo_chris Sep 28, 2016 9:25 AM (in response to morac)

Member Since: Nov 19, 2011
That is super strange! It sounds like your tablet forgot that it did indeed have a data plan. I can honestly say that I have never seen that before! Has this happened again since you last cleared it with the reboot?
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- Re: iPad said I had no data left on plan until I restarted it.
  
  morac Sep 28, 2016 9:45 AM (in response to tmo_chris)
  
  Member Since: Mar 8, 2016
  
  No it hasn't. I read on a bunch of news sites that T-Mobile had a nationwide outage that morning, so it's possible that was the cause.
  
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  - Re: iPad said I had no data left on plan until I restarted it.
    
    tmo_chris Sep 28, 2016 10:09 AM (in response to morac)
    
    Member Since: Nov 19, 2011
    
    You know what.... that was it. I just realized that as I was looking through some older threads. We did have an outage that nigh/morning. Sorry about that!
    
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