All replies
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
tidbits Sep 20, 2016 3:14 AM (in response to gamechief)- Member Since: Jul 15, 2011
Iirc you don't input the last digit.
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
gamechief Sep 20, 2016 9:25 AM (in response to tidbits)- Member Since: Dec 22, 2013
i believe they tried that it still did not pull up a valid sim
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
gamechief Sep 22, 2016 12:45 AM (in response to gamechief)- Member Since: Dec 22, 2013
Does anyone have an idea about this?
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
tmo_marissa Sep 28, 2016 9:34 AM (in response to gamechief)- Member Since: Sep 7, 2016
Hiya gamechief! Just checking in - were you ever able to get a final answer on this? I'm happy to try to do some digging for you if it's still unresolved!
- Marissa
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
gamechief Sep 28, 2016 11:09 AM (in response to tmo_marissa)- Member Since: Dec 22, 2013
No I wasn't able to get any traction to get this resolved
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
tmo_marissa Sep 28, 2016 4:46 PM (in response to gamechief)- Member Since: Sep 7, 2016
1 of 1 people found this helpfulHey gamechief. I'm so sorry to come back with this news, and honestly, I apologize for not looking harder earlier. I checked our Wearable plan FAQs and it looks like as of the last update to this plan type, which was this summer, we're only able to support "the Galaxy Gear S and any wearable device sold by T-Mobile".
That being said - I also found this in our own Support archives: ATT Gear S MM#6 Phone Not Allowed Solution. Of course, this post was about the Gear S, not the S2, and the user who posted this was kind enough to include their own disclaimer, which I will echo: I have no idea if this would actually work, having never tried it, nor can I guarantee that it won't harm your equipment! Our official stance is that we can't support it. But it seems plausible that the issue with the 20 digit IMEI vs the 15 digit IMEI that our systems take may be caused by the TAC database that these users mention. If you've got a SIM on a voice line in the appropriate size that would fit into the watch, maybe worth a test, if you're willing to brave it? Or it may be safer to sell back to an AT&T customer and purchase a T-Mobile branded device from us. Again, final disclaimer before you choose your own adventure: user how-tos are not the same as T-Mobile Support pages and we can't guarantee this!
- Marissa
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
binary100100 Jan 13, 2017 4:58 PM (in response to tmo_marissa)- Member Since: Dec 16, 2016
That won't work.
The Gear S2 and S2 Classic have an e-sim which is built into the device.
The OP would need to have AT&T service for 60 days then request to have it "unlocked" and even then it's not like he can change the CCID.
I'm in the exact same situation so I'll be following this closely.
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
tmo_marissa Oct 4, 2016 10:57 AM (in response to gamechief)- Member Since: Sep 7, 2016
Hey gamechief - just wanted to touch base and see which way this "choose your own adventure" played out. Did you decide to walk through those crazy steps? Or did you swap the AT&T equipment for a TMO branded watch?
- Marissa
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
jessicazanni Feb 26, 2017 8:09 PM (in response to gamechief)- Member Since: Feb 26, 2017
I am in the exact same situation. Samsung said in all their press releases that the eSim would allow more freedom to the customers, but I guess they failed to provide more info for the carriers to assist their customers? Cause it seems NOBODY on Tmobile knows how to switch the carrier on the S2.
I've been offered to buy a new Tmobile device 3 times already. I don't want a new device, lol. I'll keep trying.
-
Re: Galaxy Gear S2 AT&T Switching to T-Mobile
binary100100 May 31, 2017 11:00 AM (in response to jessicazanni)- Member Since: Dec 16, 2016
I'm gonna tell you right now. It's not going to happen.
T-Mobile can't even accept the esim number build directly into the watch. I had to purchase a who new watch to have it set up on my account. And that was 25 days after they (T-Mobile) dropped the price by half. I tried to call them to request a price adjustment and to which the representative pretty much told me "Too bad, so sad. You missed it by less than a week. You have 21 days and it's been 25."
I've been thanking about switching to AT&T now because of the way that she responded to my request.