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I'm having the same issue.
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I spent an hour and a half chatting with TMO and the guy wanted me to turn
up my ringer and make sure I didn't have headphones plugged in. I could not
make him understand it was on outbound calls, only when VoLTE is in use.
His big suggestion was to take it to a store and show a salesperson.
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Have you had any luck with Customer Care?
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I'm having the same issue after the update.
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Just updated my phone today and am having same issue. LG V10.
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I have the exact same issue I was banging my head what's going on, at least now I know that I'm not the only one with this problem, very annoying, I hope it can get resolved.
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I went to the T-Mobile store today, sat with the girl behind the counter for about 30minutes. We went through everything I've already done and then she started just playing with settings. She was only in the menus for Call and Sound & Notifications. She then turned my phone off (not restart) and let it sit for like 5 minutes while she was researching. Turned my phone on and it was working as per normal. Hope this helps.
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I would almost bet money that she turned off VoLTE in call settings.
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yes. The answer to this problem is, turn off VoLTE in call settings.
Customer care just had me do this; in addition, to make sure, they also had me turn my phone off so they could "refresh" my account so the phone would get the refresh when it powered back up. Don't know if that was necessary or not.
Regardless, I now have the ringing sound back in outbound calls.
I would say, if turning off VoLTE doesn't solve the problem, power your phone off and then on--and if that doesn't solve the problem, for sure call customer care and have them do a refresh.
This problem is now solved, and the question is answered.
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I disagree. Disabling VoLTE breaks Band 12 calling and HD calling.
This isn't a solution, but a band aid. Turning it off breaks actual
features of the phone and service.
Amputation isn't the answer to something that keeps breaking limbs.
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Oh, I don't disagree with you. But those features are brand new and barely implemented across the nation. They aren't necessary in the least.
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Unless you live somewhere that uses Band12. Then you can't make calls.
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If band 12 areas require that you use VoLTE, then how do non-VoLTE phones--such as the other 99% of them in the world--work in band 12 areas?
I strongly suspect that band 12 areas can make calls without VoLTE...
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I contact customer service, and they were unable to resolve this problem using the steps you outlined.
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Hey curgeorge8!
Are you able to turn off VoLTE and hear the ringer? Did the rep mention filing a ticket to get this resolved for you?
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Yes, they mentioned turning off VoLTE to get the ringer. As for filing a ticket, they said I needed to call into customer service to get further assistance. The chat rep did not file a ticket for me, unfortunately.
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Ah okay. Thanks for keeping us posted.
You can could try running this by T-Force is also another option. They should be able to file a ticket for you as well.
Either way, it's just important we get that going for you so this is resolved.
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I noticed today when I call our Daughter who has verizon, work land line which is att, or our home land line which is consolidated communication I can't hear the phone ringing. If I call my Wife or Granddaughter who are T Mobile I hear the phone ringing. My Wife says the same thing is going on with her phone. Our phones both have android 6.0, model LG-H901, software version H90120j. My Wife says she has noticed it for the last week.
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Hey eddyjr!
Are you able to turn of VoLTE and see if the ringer works? If it does, we'd need to have you file a Trouble Ticket to get engineers to make sure it's working when your using VoLTE.
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Yes if I turn off VoLTE the ringer works. I also contacted T Force on facebook, they are working on it. I thought I would also report here since I have been reading about it here.
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I just heard back from T Force. They said that our area has a network outage that is affecting LTE frequency. They also said T Mobile and LG are working on the matter, LG is working on a patch that is to go through testing 9/27 and may be rolled out by 10/10. I love the way T Force gets right on the issue, you all are Awesome! I'm glad we switched to T Mobile.
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Hey thanks for keeping us posted eddyjr.
Thanks for showing our T-Force folks some love. We're glad you're with T-Mobile too!!! Our engineering team will work hard to get the LTE squared away for you.
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VoLTE is still active on my device.
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You may not yet have the latest 6.0 update.
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After delaying updating my phone for the past few days I decided to update to H90120j earlier tonight and guess what, I got the same problem with no outgoing ringtone when calling over VoLTE. What is going on?
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I am having the same issues others have reported.
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Has anyone here filed a Trouble Ticket with our Tech Support or T-Force team? I suggestion running this by them, so they can file a ticket and get engineers to look at this further.
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When I called in to customer service, she sent me to second level support who appeared to know exactly how to resolve this in this manner.
T-Mo knows about it. Did jjnyc and curgeorge8 not read this entire thread, specifically the answer:
???
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I had tforce look into it. They passed it to engineers. The only solution
to this is an update from LG. Temporarily, you can turn off VoLTE, but then
you lose HD calling and Wi-Fi calling handoffs.
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Hello lincoln131,
Have you checked your VoLTE lately? Tonight I just noticed when I made a call (I don't make many calls on my phone) that the outgoing ringer has returned and is working. So I'm not sure how that happened or when? but it seems to be working now.
all the best
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I'm stoked to hear it's working for you jjnyc. Thanks for letting us know. Did you also have a ticket filed for this or did you just leave the VoLTE setting off for a while?
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Hello Mike,
I didn't file a ticket. I actually just left the VoLTE on even though I didn't have a ringtone out at the time. As I mentioned earlier, I don't make many calls on my phone, but had to make one last night and that's when I noticed it was working with the VoLTE on. (I even double checked to see if I had it off or not.. but it was on all the time).. So it's working on my end at least and good to hear that adam1991 has his working too. Good renegade69, hopefully yours will come back soon too.
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Okay jjnyc thanks for letting us know. I'm just happy it's working for you.
Have you filed your ticket yet renegade69? I just wanna make sure everyone's ringer is working. Keep us posted.
Thanks!
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Have you filed your ticket yet renegade69? I just wanna make sure everyone's ringer is working. Keep us posted.
Called T-Mobile last night. The representative said they were getting a lot of calls about the issue and they were expecting a fix from LG soon. For now she recommended turning off the Volte in the Calls menu.
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yes, works now.
Clearly a T-Mo system issue that needed tweaked.
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Mine is still not working with Volte turned on. I guess Ill call up and open a ticket.
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I did read your solution adam1991, and thanks for posting a solution. And yes it works when you turn off VoLTE, but as lincoln131 mentions you lose HD calling ..etc.. This should not be happening especially when it was working good and well before the update.
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