All replies
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Re: H90120j made my outgoing ringtone disappear.
macdaddyb1 Aug 15, 2016 5:37 PM (in response to lincoln131)- Member Since: Aug 15, 2016
I'm having the same issue.
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Aug 17, 2016 2:52 PM (in response to macdaddyb1)- Member Since: Aug 15, 2016
I spent an hour and a half chatting with TMO and the guy wanted me to turn
up my ringer and make sure I didn't have headphones plugged in. I could not
make him understand it was on outbound calls, only when VoLTE is in use.
His big suggestion was to take it to a store and show a salesperson.
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Aug 18, 2016 6:37 AM (in response to macdaddyb1)- Member Since: Aug 15, 2016
Have you had any luck with Customer Care?
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Re: H90120j made my outgoing ringtone disappear.
renegade69 Aug 19, 2016 3:50 PM (in response to lincoln131)- Member Since: Jun 25, 2015
I'm having the same issue after the update.
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Re: H90120j made my outgoing ringtone disappear.
chrisatlanta Aug 22, 2016 4:38 AM (in response to lincoln131)- Member Since: Aug 22, 2016
Just updated my phone today and am having same issue. LG V10.
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Re: H90120j made my outgoing ringtone disappear.
agrenwa Aug 23, 2016 5:39 AM (in response to lincoln131)- Member Since: Aug 23, 2016
I have the exact same issue I was banging my head what's going on, at least now I know that I'm not the only one with this problem, very annoying, I hope it can get resolved.
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Re: H90120j made my outgoing ringtone disappear.
slickjimmy Aug 29, 2016 11:09 AM (in response to lincoln131)- Member Since: Aug 29, 2016
I went to the T-Mobile store today, sat with the girl behind the counter for about 30minutes. We went through everything I've already done and then she started just playing with settings. She was only in the menus for Call and Sound & Notifications. She then turned my phone off (not restart) and let it sit for like 5 minutes while she was researching. Turned my phone on and it was working as per normal. Hope this helps.
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Aug 29, 2016 11:18 AM (in response to slickjimmy)- Member Since: Aug 15, 2016
I would almost bet money that she turned off VoLTE in call settings.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Aug 29, 2016 3:21 PM (in response to lincoln131)- Member Since: Feb 15, 2014
yes. The answer to this problem is, turn off VoLTE in call settings.
Customer care just had me do this; in addition, to make sure, they also had me turn my phone off so they could "refresh" my account so the phone would get the refresh when it powered back up. Don't know if that was necessary or not.
Regardless, I now have the ringing sound back in outbound calls.
I would say, if turning off VoLTE doesn't solve the problem, power your phone off and then on--and if that doesn't solve the problem, for sure call customer care and have them do a refresh.
This problem is now solved, and the question is answered.
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Aug 29, 2016 3:28 PM (in response to adam1991)- Member Since: Aug 15, 2016
I disagree. Disabling VoLTE breaks Band 12 calling and HD calling.
This isn't a solution, but a band aid. Turning it off breaks actual
features of the phone and service.
Amputation isn't the answer to something that keeps breaking limbs.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Aug 29, 2016 3:32 PM (in response to lincoln131)- Member Since: Feb 15, 2014
Oh, I don't disagree with you. But those features are brand new and barely implemented across the nation. They aren't necessary in the least.
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Aug 29, 2016 3:34 PM (in response to adam1991)- Member Since: Aug 15, 2016
Unless you live somewhere that uses Band12. Then you can't make calls.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Aug 29, 2016 4:04 PM (in response to lincoln131)- Member Since: Feb 15, 2014
If band 12 areas require that you use VoLTE, then how do non-VoLTE phones--such as the other 99% of them in the world--work in band 12 areas?
I strongly suspect that band 12 areas can make calls without VoLTE...
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Re: H90120j made my outgoing ringtone disappear.
curgeorge8 Sep 15, 2016 6:06 AM (in response to adam1991)- Member Since: Feb 28, 2014
I contact customer service, and they were unable to resolve this problem using the steps you outlined.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 15, 2016 8:56 AM (in response to curgeorge8)- Member Since: Jun 25, 2012
Hey curgeorge8!
Are you able to turn off VoLTE and hear the ringer? Did the rep mention filing a ticket to get this resolved for you?
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Re: H90120j made my outgoing ringtone disappear.
curgeorge8 Sep 15, 2016 1:32 PM (in response to tmo_mike_c)- Member Since: Feb 28, 2014
Yes, they mentioned turning off VoLTE to get the ringer. As for filing a ticket, they said I needed to call into customer service to get further assistance. The chat rep did not file a ticket for me, unfortunately.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 15, 2016 2:20 PM (in response to curgeorge8)- Member Since: Jun 25, 2012
Ah okay. Thanks for keeping us posted.
You can could try running this by T-Force is also another option. They should be able to file a ticket for you as well.
Either way, it's just important we get that going for you so this is resolved.
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Re: H90120j made my outgoing ringtone disappear.
eddyjr Sep 18, 2016 5:25 PM (in response to tmo_mike_c)- Member Since: Nov 19, 2015
I noticed today when I call our Daughter who has verizon, work land line which is att, or our home land line which is consolidated communication I can't hear the phone ringing. If I call my Wife or Granddaughter who are T Mobile I hear the phone ringing. My Wife says the same thing is going on with her phone. Our phones both have android 6.0, model LG-H901, software version H90120j. My Wife says she has noticed it for the last week.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 18, 2016 6:07 PM (in response to eddyjr)- Member Since: Jun 25, 2012
Hey eddyjr!
Are you able to turn of VoLTE and see if the ringer works? If it does, we'd need to have you file a Trouble Ticket to get engineers to make sure it's working when your using VoLTE.
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Re: H90120j made my outgoing ringtone disappear.
eddyjr Sep 18, 2016 6:16 PM (in response to tmo_mike_c)- Member Since: Nov 19, 2015
Yes if I turn off VoLTE the ringer works. I also contacted T Force on facebook, they are working on it. I thought I would also report here since I have been reading about it here.
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Re: H90120j made my outgoing ringtone disappear.
eddyjr Sep 18, 2016 7:22 PM (in response to eddyjr)- Member Since: Nov 19, 2015
I just heard back from T Force. They said that our area has a network outage that is affecting LTE frequency. They also said T Mobile and LG are working on the matter, LG is working on a patch that is to go through testing 9/27 and may be rolled out by 10/10. I love the way T Force gets right on the issue, you all are Awesome! I'm glad we switched to T Mobile.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 19, 2016 9:13 AM (in response to eddyjr)- Member Since: Jun 25, 2012
Hey thanks for keeping us posted eddyjr.
Thanks for showing our T-Force folks some love. We're glad you're with T-Mobile too!!! Our engineering team will work hard to get the LTE squared away for you.
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Re: H90120j made my outgoing ringtone disappear.
slickjimmy Aug 29, 2016 3:42 PM (in response to lincoln131)- Member Since: Aug 29, 2016
VoLTE is still active on my device.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Aug 29, 2016 4:03 PM (in response to slickjimmy)- Member Since: Feb 15, 2014
You may not yet have the latest 6.0 update.
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Re: H90120j made my outgoing ringtone disappear.
jjnyc Aug 30, 2016 12:14 AM (in response to lincoln131)- Member Since: Aug 28, 2016
After delaying updating my phone for the past few days I decided to update to H90120j earlier tonight and guess what, I got the same problem with no outgoing ringtone when calling over VoLTE. What is going on?
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Re: H90120j made my outgoing ringtone disappear.
curgeorge8 Aug 30, 2016 12:55 PM (in response to lincoln131)- Member Since: Feb 28, 2014
I am having the same issues others have reported.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 5, 2016 12:35 PM (in response to curgeorge8)- Member Since: Jun 25, 2012
Has anyone here filed a Trouble Ticket with our Tech Support or T-Force team? I suggestion running this by them, so they can file a ticket and get engineers to look at this further.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Sep 5, 2016 2:25 PM (in response to tmo_mike_c)- Member Since: Feb 15, 2014
When I called in to customer service, she sent me to second level support who appeared to know exactly how to resolve this in this manner.
T-Mo knows about it. Did jjnyc and curgeorge8 not read this entire thread, specifically the answer:
https://support.t-mobile.com/message/567484#567484
???
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Re: H90120j made my outgoing ringtone disappear.
lincoln131 Sep 5, 2016 2:33 PM (in response to adam1991)- Member Since: Aug 15, 2016
I had tforce look into it. They passed it to engineers. The only solution
to this is an update from LG. Temporarily, you can turn off VoLTE, but then
you lose HD calling and Wi-Fi calling handoffs.
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Re: H90120j made my outgoing ringtone disappear.
jjnyc Sep 6, 2016 7:12 PM (in response to lincoln131)- Member Since: Aug 28, 2016
Hello lincoln131,
Have you checked your VoLTE lately? Tonight I just noticed when I made a call (I don't make many calls on my phone) that the outgoing ringer has returned and is working. So I'm not sure how that happened or when? but it seems to be working now.
all the best
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 7, 2016 8:12 AM (in response to jjnyc)- Member Since: Jun 25, 2012
I'm stoked to hear it's working for you jjnyc. Thanks for letting us know. Did you also have a ticket filed for this or did you just leave the VoLTE setting off for a while?
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Re: H90120j made my outgoing ringtone disappear.
jjnyc Sep 7, 2016 8:48 PM (in response to tmo_mike_c)- Member Since: Aug 28, 2016
Hello Mike,
I didn't file a ticket. I actually just left the VoLTE on even though I didn't have a ringtone out at the time. As I mentioned earlier, I don't make many calls on my phone, but had to make one last night and that's when I noticed it was working with the VoLTE on. (I even double checked to see if I had it off or not.. but it was on all the time).. So it's working on my end at least and good to hear that adam1991 has his working too. Good renegade69, hopefully yours will come back soon too.
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Re: H90120j made my outgoing ringtone disappear.
tmo_mike_c Sep 8, 2016 7:18 AM (in response to jjnyc)- Member Since: Jun 25, 2012
Okay jjnyc thanks for letting us know. I'm just happy it's working for you.
Have you filed your ticket yet renegade69? I just wanna make sure everyone's ringer is working. Keep us posted.
Thanks!
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Re: H90120j made my outgoing ringtone disappear.
renegade69 Sep 9, 2016 12:25 PM (in response to tmo_mike_c)- Member Since: Jun 25, 2015
Have you filed your ticket yet renegade69? I just wanna make sure everyone's ringer is working. Keep us posted.
Called T-Mobile last night. The representative said they were getting a lot of calls about the issue and they were expecting a fix from LG soon. For now she recommended turning off the Volte in the Calls menu.
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Re: H90120j made my outgoing ringtone disappear.
adam1991 Sep 7, 2016 11:11 AM (in response to jjnyc)- Member Since: Feb 15, 2014
yes, works now.
Clearly a T-Mo system issue that needed tweaked.
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Re: H90120j made my outgoing ringtone disappear.
renegade69 Sep 7, 2016 12:17 PM (in response to adam1991)- Member Since: Jun 25, 2015
Mine is still not working with Volte turned on. I guess Ill call up and open a ticket.
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Re: H90120j made my outgoing ringtone disappear.
jjnyc Sep 5, 2016 9:35 PM (in response to adam1991)- Member Since: Aug 28, 2016
I did read your solution adam1991, and thanks for posting a solution. And yes it works when you turn off VoLTE, but as lincoln131 mentions you lose HD calling ..etc.. This should not be happening especially when it was working good and well before the update.