Wifi Turns off

thisshouldwork Nov 27, 2017 7:57 PM

Member Since: Jun 14, 2016

Perhaps someone can help me.

I have an LG K7 two weeks old. I prepay for my minutes and I don't have data.

I will connect the phone to the wifi in my home. 15 minutes later, the phone will disconnect from the wifi. The wifi is very. Very. stable in my home. I have an ipod touch, kindle, and laptop that never fall off the network.

last night, I was making a wifi call. 15 minutes into the call, the wifi disconnected.

I have gone to:

advanced wifi - keep wi-fi on when screen is off and have selected yes. The wifi still turns off

How, Someone please tell me how to keep the wifi on.

All replies

Re: Wifi Turns off

tmo_mike_c Jun 20, 2016 1:57 PM (in response to thisshouldwork)

Member Since: Jun 25, 2012
Wow, that's weird. Has it been doing this since you go it? It's worth a shot to test it on another Wi-Fi connection to see if the same thing happens. If this isn't happening with other devices at your home, a reset would need to be done on your phone.
https://support.t-mobile.com/community/phones-tablets-devices/android/lg-k7#id_1294642
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