Clock or alarms do not work: Samsung Galaxy Note II

Clock alarms may not ring at the desired time or the application may force close.



  • 'Force close'
  • 'Clock.Alarm isn’t responding'
  • Alarm does not go off
  • Alarm time does not save
  • Alarm changes time







The Clock application may not work as expected due incorrect settings, such as selecting but not saving the desired alarm time. Third-party widgets and clocks may cause the alarm to not ring at the desired time or the application to force close.


Device causes
Software version affected


Software version resolved








To fix Clock application errors, follow these steps:


  1. Validate all settings by navigating to Clock > Alarm and tap the desired alarm.

12-13-2013 5-10-05 PM.jpg

  1. Select Save after making any changes to the Alarm clock, otherwise your settings will be lost.
  2. Uninstall any potential conflicting applications.
    • Uninstall any clock widgets or third-party alarm applications.
    • Uninstall any third-party task manager or application managers. Do not use any third-party task manager or application managers; they may cause the Alarm app not to work.
    • Uninstall battery management software or other system managers.
  3. If the issue persists, clear Clock data:
    1. Tap Settings.
    2. Tap General.
    3. Tap Application manager.
    4. Tap All.
    5. Tap Clock.
    6. Tap Clear data to clear Clock settings.