PIN & password: T-Mobile Sonic 2.0 Mobile HotSpot LTE

Learn how to lock, unlock, and PUK unlock the T-Mobile Sonic 2.0 Mobile HotSpot LTE. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password / PIN

We're sorry, but this is not an available feature for your device.

 

 

Turn on / off device lock

We're sorry, but this is not an available feature for your device.

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. Access the Web Portal
  3. Click Unlock SIM.
  4. Enter the PUK code.
  5. Select OK.
  6. Enter your new PIN.
  7. Select OK.
  8. Re-enter your new PIN.
  9. Select OK.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Click Change PIN.
    change PIN.jpg
  7. Enter your current SIM PIN code into the PIN Code field.
  8. Enter your new SIM PIN code into the New PIN field.
  9. Enter your new SIM PIN code again into the Verify PIN field.
  10. Click Change PIN
  11. Click OK.

 

 

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Click Enable PIN Lock to select the check box and enable.
    Enable PIN lock.jpg
  7. In the PIN Code field, enter your default SIM PIN code ('1234') and click Enable PIN.
    Note: If you enter the incorrect SIM PIN code three times, your SIM Card will become locked and you will need your PUK Code. If this happens, contact Customer Care to obtain your PUK Code.
  8. Read the message and click OK. Or, click Power Off Now to immediately enable SIM PIN lock. 

 

 

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