Spinning gears: Nokia Lumia 925

Troubleshoot or learn more about when completing a software update, the device may become stuck on a screen with spinning gears. The phone either has not had enough time to finish the update or has experienced a crash during the update.


To fix this issue:

  1. Allow up to an hour for the software update to complete.
    Note: It is recommended to have the phone connected to the wall charger that came with the device during the software update.
  2. If the screen is still stuck, press and hold the Power and Volume Down keys for 15 seconds while the phone is connected to the charger. You should get a vibration.
  3. The update will begin again, allow up to an hour for the update to complete.
  4. If the issue persists after an hour, reset the device with the hardware keys.  See: Reset: Nokia Lumia 925
  5. If the issue is still not resolved, please Contact Us for additional assistance.