PIN & password: T-Mobile 4G Mobile HotSpot

Learn how to lock, unlock, and PUK unlock the T-Mobile 4G Mobile HotSpot. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password / PIN

To change device lock password or PIN, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

For the Admin page password, see Mobile Hotspot admin page: T-Mobile 4G Mobile Hotspot (Original software "Green").

 

 

Turn on / off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

For the Admin page password, see Mobile Hotspot admin page: T-Mobile 4G Mobile Hotspot (Original software "Green").

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. Connect your computer to your Mobile Hotspot via Wi-Fi.
  3. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  4. Enter your administrator password and click Login.
    • Note: The default administrator password is “admin”.
  5. From the Dashboard screen, click Unlock SIM.
  6. Click Enter PUK.
  7. Enter your PUK code in the PUK Code field.
  8. Enter your new SIM PIN code that you create two times into the New PIN and Verify PIN fields.
  9. Click Unlock.

 

 

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SIM PIN

Change SIM PIN

Note: These steps apply only to the orange Mobile HotSpot Software v1.0.1B04.  For the green Original software device, see Mobile Hotspot admin page: T-Mobile 4G Mobile Hotspot (Original software) for SIM PIN steps.

 

To change the SIM PIN code, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password and click Login.                 
    • Note: The default administrator password is “admin”.
  4. Click Configuration.
  5. Click General.
  6. Click Change PIN.
  7. Enter your current SIM PIN code into the PIN Code field.
  8. Enter your new SIM PIN code into the New PIN field.
  9. Enter your new SIM PIN code again into the Verify PIN field.
  10. Click Change PIN.
  11. Click OK.

 

 

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

Note: These steps apply only to the orange Mobile HotSpot Software v1.0.1B04.  For the green Original software device, see Mobile Hotspot admin page: T-Mobile 4G Mobile Hotspot (Original software) for SIM PIN steps.

 

To lock and unlock the SIM card, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password and click Login.
    • Note: The default administrator password is “admin”.
  4. Click Configuration.
  5. Click General.
  6. Click Enable PIN Lock to select the check box and enable.

 

 

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