Find answers to commonly asked questions about lost or stolen phones.
Try these steps, starting with the easiest:
If your bill shows charges to your phone after the loss, but before you suspended service and reported it stolen, you can dispute those charges. We will investigate your account activity, and you may need to provide further information regarding the theft or loss as part of our investigation.
We take all facts and circumstances into consideration as part of our investigation including reviewing your account to compare the usage during the time that the phone was missing until the time when the phone was in your possession. We consider all relevant information, including any documentation you can provide demonstrating that the phone wasn't in your possession at the time of the charges.
Protecting your phone is the first line of defense against theft. There are many options such as PIN locks and security software available to keep your phone and data safe. To see what options are available to you and to get more information on protecting your phone, see Prevent unauthorized use of your phone.
If you find a lost T-Mobile device, use T-Mobile.com to locate the nearest direct T-Mobile location if needed and then bring the lost handset to the nearest T-Mobile Retail Store so it can be returned to the owner.
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