To ensure that you get the most value out of your Apple device trade-in, please read the instructions below to answer any questions about the Find My iPhone feature.
With iOS 7, Find My iPhone includes a new feature called Activation Lock that makes it more difficult for anyone else to use or sell your iOS device if you ever lose it. When you enable Find My iPhone on your iOS device running iOS 7, the Apple ID and password you use for iCloud is securely stored on Apple’s activation servers and linked to your device.
Find My iPhone Activation Lock MUST be removed from an iOS device before an exchange or trade-in.
Follow the steps below to find out if the Find my iPhone feature is disabled.
Any operating system other than iOS7:
Your home screen will look similar to the image below. You will see the Unlock Slider Bar and Clock:
Good news! You do not have to take any additional steps and can answer "Yes" when prompted during your trade-in process.
If your device is using iOS7:
If your Apple device has the iOS7 operating system. Your home screen will look similar to the screenshot below.
In this case, you will need to disable your Find My iPhone feature before your device is eligible for trade-in. To help you do this, we have provided instructions to disable this feature below.
To disable the Find My iPhone feature, follow the steps below:
Now you are ready to erase all content and settings from the device.
Once you completed the above process you can answer "Yes" when prompted during the trade-in process. This will make your device eligible for trade-in.
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