Email: BlackBerry Curve 9360

Learn how to add email accounts and manage messages on the BlackBerry Curve 9360. Find out more on this page:

 

Account

Inbox

Message

 

 

Account

Add a personal email account

To set up a personal email account, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Setup icon.
  3. Tap Email Accounts.
  4. Tap Internet Mail Account.
  5. If prompted, read the BlackBerry Prosumer Service Agreement and tap I Accept.
  6. If prompted, enter your BlackBerry ID username and password and tap Sign In or Create New.
  7. Scroll to and select one of the following options:
    • Yahoo! Mail
    • Gmail
    • AOL
    • Windows Live
    • Other
    • Create New Address to create a new tmo.blackberry.net e-mail address
  8. Enter your e-mail address and password.
  9. Tap Continue.
  10. If desired, tap Change Settings.
  11. Edit the settings you want to change.
  12. When finished, tap Save.
  13. Tap Continue.
  14. Tap OK when activation is complete.
  15. Select one of the following options:
    • Close
    • Set up another email account

 

 

Add an Enterprise Email Account

If your company is using a BlackBerry Enterprise Server, then you can set up your phone to receive work e-mail from Microsoft Outlook, or IBM Lotus Notes.

 

Add via the phone

  1. If you have the Enterprise Activation password from your system administrator, follow these steps:
  2. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  3. Scroll to the All panel and tap the Setup icon.
  4. Tap Email Accounts.
  5. Tap Enterprise Account.
  6. If prompted, read the BlackBerry Prosumer Service Agreement and tap I Accept.
  7. If prompted, enter your BlackBerry ID username and password and tap Sign In or Create New.
  8. Enter your e-mail address and activation password.
  9. Tap Activate.
  10. When your e-mail address has been enabled, tap Return to Setup.

 

Add via Blackberry Desktop Software

If you do not have the Enterprise Activation password from your system administrator, then you must use the BlackBerry Desktop Software on your computer that is part of your corporate network and then synchronize work email with your phone. To use the BlackBerry Desktop Software you first must install it on your computer.

Once the BlackBerry Desktop Software is installed on your computer, follow these steps:

  1. Open the BlackBerry Desktop Software on your computer.
  2. When the main BlackBerry Desktop Software window opens, connect the small end of your USB cable to your phone and the large end of the cable to your computer.
  3. In the main BlackBerry Desktop Software window on your computer, click the Device drop-down menu and then click Device options.
  4. Click the Enterprise Email tab.
  5. In the Email system drop-down list, click Microsoft Exchange (Outlook Client) or Lotus Domino (Notes Client)– only the option for your corporate e-mail system will be shown.
    • For Microsoft Exchange, do one of the following:
      1. If you have not selected a profile for Microsoft Outlook, select one in the Profile Options window when you are prompted, then click OK.
      2. If you have selected a profile and you want to change it, click Change profile to browse for a different profile, then click OK.
    • For Lotus Domino, do one of the following:
      1. If you have not selected a server, click Select server and then click IBM Lotus Domino.
      2. If you have selected a server and you want to change it, click Change server to browse for a different server.
    • For either Microsoft Exchange or Lotus Domino, do any of the following optional steps:
      1. To add the name of your e-mail account on your smartphone, type the name in the Service name field.
      2. To include a signature in your outgoing e-mail messages, type a signature in the Email signature field.
      3. To save copies of the e-mail messages from your smartphone to the Sent Items folder in your corporate e-mail account, select the Save sent emails check box.
  6. Click OK.
  7. On your phone, you may need to enter a new password to meet your corporate e-mail security guidelines.
  8. Enter the new password again to confirm.
  9. When your corporate e-mail and settings have synced to your phone and activation is complete, tap OK.

 

 

Create a new BlackBerry email account

You can create a new BlackBerry e-mail account (username@tmo.blackberry.net).

To create a new BlackBerry e-mail account, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Setup icon.
  3. Tap Email Accounts.
  4. Tap Internet Mail Account.
  5. If prompted, scroll to and select Set up another email account.
  6. Tap Create New Address.
  7. Enter the username you want to appear before the @ symbol in your e-mail address.
    Note: The username must be 4 characters or longer.
  8. Enter a password.
  9. Enter the password again to confirm it.
  10. Tap Security question and select a question from the drop-down list.
  11. Enter the answer to the security question.
  12. Tap Continue.
  13. Follow the on-screen instructions to change sync and other settings for the account.

 

 

Delete an email account

To delete an email account, follow these steps:

 

  1. From the Home screen, select Messages.
  2. Press the Menu key.
  3. Scroll to and select Options.
  4. Scroll to and select Email Account Management.
  5. Scroll to and select the email address you want to delete.
  6. Select Delete.
  7. Select Yes to confirm.

 

Refresh inbox

To refresh the e-mail inbox and download new messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to refresh.
  3. Press the Menu key.
  4. Scroll to and select Reconcile Now.

 

 

Switch between email accounts

To switch between e-mail accounts, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to view.

 

Transfer an existing account to a new BlackBerry device

Customer who have set up an e-mail account on a BlackBerry device and then get a new BlackBerry device will need to move their e-mail accounts to access them on the new device.

 

To move an e-mail account to a new BlackBerry device, follow these steps:

 

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Setup.
  3. Scroll to and select E-mail Accounts.
  4. Scroll to and select Internet Mail Account.
  5. Sign into your BlackBerry ID.
  6. Scroll to and select Move Email Accounts.
  7. Enter the e-mail password.
  8. Scroll to and select Continue.
  9. Select OK.

 

 

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Inbox

Incoming email notification

To turn on and turn off email notifications, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Sound and Alert Profiles icon.
  3. Tap Change Sounds and Alerts.
  4. Tap Sounds for Selected Profile.
  5. Tap Messages - Notifiers.
  6. Tap the desired e-mail account.
  7. Tap Volume.
  8. Scroll to and select the desired volume (Silent or 1-10) from the drop-down menu.
  9. If desired, tap Notifier Tone and scroll to and select the desired sound from the drop-down menu.
  10. If desired, tap LED and select On from the drop-down menu.
  11. If desired, tap Vibration and select (Normal) Custom or On from the drop-down menu.
  12. Press the Menu key.
  13. Select Save.
  14. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  15. Scroll to the All panel and tap the Sound and Alert Profiles icon.
  16. Tap Change Sounds and Alerts.
  17. Tap Sounds for Selected Profile.
  18. Tap Messages - Notifiers.
  19. Tap the desired e-mail account.
  20. Tap Volume.
  21. Scroll to and select Silent from the drop-down menu.
  22. If desired, tap LED and select Off from the drop-down menu.
  23. If desired, tap Vibration and select Off from the drop-down menu.
  24. Press the Menu key.
  25. Select Save.

 

 

Switch between folders

To switch between e-mail folders within the e-mail account, follow these steps:

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to use.
  3. Press the Menu key.
  4. Scroll to and select View Folder.
  5. Scroll to and tap the folder you wish to view.
    Note: All folders in all activated e-mail accounts are shown.

 

 

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Message

Attach a file and send an email

To attach files to email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to use.
  3. Press the Menu key.
  4. Scroll to and select Compose Email.
  5. In the To field, enter the recipient’s e-mail address.
  6. Tap Subject.
  7. Enter the subject.
  8. Tap the body of the e-mail.
  9. Enter the text of your message.
  10. Press the Menu key.
  11. Scroll to and select Attach.
  12. Scroll to and select one of the following options:
    • Picture
    • File
    • Video
    • Music
    • Voice Note
    • Contact
  13. Navigate to the folder that contains the attachment you want to send.
  14. Scroll to and tap the desired attachment.
  15. Press the Menu key.
  16. Select Send.

 

 

Delete emails

To delete email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to use.
  3. Scroll to and tap the e-mail message you want to delete.
  4. Press the Menu key.
  5. Scroll to and select Delete.
  6. Select one of the following options:
    • On Mailbox & Handheld: To permanently delete the message from your e-mail account and your phone.
    • On Handheld: To delete the message only from your phone

 

 

Forward emails

To forward email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to use.
  3. Scroll to and tap the e-mail message you want to forward.
  4. Press the Menu key.
  5. Select Forward.
  6. In the To field, enter the recipient’s e-mail address.
  7. Tap the body of the e-mail.
  8. Enter the text of your message.
  9. Press the Menu key.
  10. Select Send.

 

 

Reply to emails

To reply to email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the e-mail account you wish to use.
  3. Scroll to and tap the e-mail message you want to reply to.
  4. Press the Menu key.
  5. Select Reply.
  6. Enter the text of your message.
  7. Press the Menu key.
  8. Select Send.

 

 

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