Reset: Google Nexus 7 (2012)

Learn how to wipe or master reset the Google Nexus 7 (2012) through the menu or hardware keys. Find out more on this page:

 

Cache partition

Master reset

Safe mode

 

 

Cache partition

Wipe cache partition

If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

 

To wipe the cache partition, follow these steps:

 

  1. Turn off the device.
  2. Press and hold the Volume Down and Power keys at the same time for about 10 seconds.
  3. An image of an Android lying on its back will appear.
  4. Press the Volume Down key twice until "Recovery mode" appears on the screen.
  5. Press the Power key to restart in "Recovery mode."
  6. An image of an Android with a red triangle will appear.
  7. Press the Power key and Volume Up keys simulatenously.
  8. Use the Volume keys to scroll to "wipe data cache partition" and press the Power key to select.

 

 

Back to top

 

 

Master reset

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. [link step to How to's for Back up & restore]
  2. From any Home screen, tap the All apps  icon.
  3. Tap Settings.
  4. Tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you'll be prompted to enter your Pattern, PIN, or Password.
  7. Tap Erase everything.

 

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory. [link step to How to's for Back up & restore]
  2. Turn off the device.
  3. Press and hold the Volume Up and the Volume Down and Power keys at the same time for about 10 seconds.
  4. An image of an Android lying on its back will appear.
  5. Press the Volume Down key twice until "Recovery mode" appears on the screen.
  6. Press the Power key to restart in "Recovery mode."
  7. An image of an Android with a red triangle will appear.
  8. Press the Power key and Volume Up keys simulatenously.
  9. Use the Volume keys to scroll to wipe data/factory reset and press the Power key to select.
  10. Use the Volume keys to scroll down to Yes - erase all user data and press the Power key to select.

 

 

Back to top

 

 

Safe mode

Turn on and use safe mode

Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily remove all apps that may be causing a conflict or software problem.

 

To turn on safe mode and use it to fix app problems, follow these steps:

 

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.  'Safe mode' displays in the lower-left corner.
  6. Uninstall any third-party apps that gave you problems.

 

 

Turn off safe mode

To turn off safe mode, follow these steps:

 

  1. Press and hold the Power key.
  2. Touch Power off.
  3. Remove the battery.
  4. Re-insert the battery.
  5. Press the Power key to turn on the device, but do not touch any keys during the restart.
    Note: If this does not work, see: Cannot turn off Safe mode: Android

 

 

Back to top