PIN & password: T-Mobile Sparq

Learn how to lock, unlock, and PUK unlock the T-Mobile Sparq. Find out more on this page:

 

Device lock

PUK code unlock

SIM PIN

 

 

Device lock

Change device lock password / PIN

To change device lock password or PIN, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Security.
  4. If necessary, select Activate phone code, enter the current password, and select OK.
    • Note: The default password is 1234.
  5. Scroll to and select Change phone code.
  6. Select Phone code.
  7. Select OK.
  8. Input the new password.
  9. Select OK.
  10. Enter the new password again.
  11. Select OK.

 

 

Turn on / off device lock

To turn on or turn off the device lock password or PIN, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Security.
  4. Scroll to and select Activate phone code.
  5. Enter the password. Note:
    • Note: The default password is 1234.
  6. Select OK.

 

 

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PUK code unlock

PUK code unlock

Related errors:

  • 'PIN code blocked. Enter PUK code:'
  • 'Enter PUK code'
  • 'SIM card locked. Emergency calls only. Please contact Customer Care'

 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. Enter the following character string, slowly, pausing between each entry: **05*[PUK]*[New PIN]*[New PIN again]#.

 

 

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SIM PIN

Change SIM PIN

To change the SIM PIN code, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Security.
  4. If necessary, select Activate PIN, enter the current PIN, and select OK.
    • Note: The default PIN is 1234.
  5. Scroll to and select Change PIN.
  6. Enter the old PIN.
  7. Enter the new PIN. Note: PIN must be at least four digits long.
  8. Select OK.
  9. Enter the new PIN again.
  10. Select OK.

 

 

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Security.
  4. If necessary, select Activate PIN, enter the current PIN, and select OK.
    • Note: The default PIN is 1234.

 

 

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