Calls: T-Mobile Sparq

Learn how to block calls, forward calls, use the call log, and enable touch tones on the T-Mobile Sparq. Find out more on this page:

 

Block calls

Call forwarding

Call log

Touch tones (DTMF)

 

 

Block calls

Block calls from a number

To block incoming calls from a number, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

 

Unblock a number

To allow incoming calls from a number you previously blocked, follow these steps:

 

We're sorry, but this feature is not available for this device.

 

 

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Call forwarding

Cancel call forwarding

To turn off or cancel call forwarding that you have set up, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Call settings.
  4. Scroll to and select Call forwarding.
  5. Scroll to and select Cancel all forwarding.

 

 

Forward all calls (unconditional)

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

 

To forward all calls, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Call settings.
  4. Scroll to and select Call forwarding.
  5. Select Voice calls.
  6. Select Forwarding all voice calls.
  7. Select Activate.
  8. Select from the following options:
    • To other numbers
      • Enter the number you want to use.
    • To voicemail box
  9. Select OK.

 

 

Forward some calls (conditional)

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

 

To turn on conditional call forwarding which forwards some calls, follow these steps:

 

  1. From the Home screen, select the Menu icon.
  2. Scroll to and select Settings.
  3. Scroll to and select Call settings.
  4. Scroll to and select Call forwarding.
  5. Select Voice calls.
  6. Scroll to and select one of the following options:
    • Forwarding if busy
    • Forwarding if no answer
    • Forwarding if unreachable
  7. Select Activate.
  8. Select from the following options:
    • To other numbers
      • Enter the number you want to use.
    • To voicemail box
  9. Select OK.
    • Note: The phone number for forwarding calls to voicemail is +18056377243.

 

 

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Call log

Reset call log

To reset or clear the call log or history, follow these steps:

 

  1. From the Home screen, scroll to the right and select Calls.
  2. Select Options.
  3. Select from the following options:
    • Delete to delete an individual call and timer
    • Delete all to delete all call and timers
  4. Select Yes.

 

 

View call log

Call logs may approximate the amount of time you have spent on phone calls, but they do not accurately show how much time T-Mobile bills.

 

To view call logs or history, follow these steps:

 

  1. From the Home screen, scroll to the right and select Calls.
  2. Scroll to and select the call you want to view.
  3. View the timer.

 

 

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Touch tones (DTMF)

Turn on / off touch tones (DTMF)

To turn on or turn off touch tones when dialing, follow these steps:

 

  1. While on a call, select Options.
  2. Scroll to and select DTMF to turn on.
  3. Enter the number(s) you would like to send.

 

 

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